VIEWPOINT: Inspiring employees: It’s all in their heads
“How can we have greater influence on our employees? We hire good people, we spend lots of money to train them, we tell them specifically what we want, and we motivate them to comply. In spite of all of these efforts, too often we still don’t get the desired response.” As a psychologist, I’m often asked this type of question, and I know the answer is complicated. Sometimes the employee has personal, i.e. psychological, reasons for not performing. But as…