Articles

A letter to scooter lovers

As Indianapolis welcomes September, it also welcomes a return of the popular Lime and Bird scooters. Indianapolis was wild about them in their earlier test run; in fact, as noted in a recent IBJ story, Bird’s application with the city seeking permission to operate the scooters here said Indianapolis had some of the highest ridership […]

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Santiago Jaramillo: How Crew Carwash excels at customer service

Employees at Crew are not only encouraged to use their best judgment; they’re praised for it. Recognition is a crucial part of the company culture, and managers frequently recognize team members via meeting shout-outs, mobile push notifications and personal interactions.

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