DINING: Keeping customers happy an elemental test of eateries
Our waiter forgot to ring in our order. Mistakes happen, but how such problems are fixed says a lot about a restaurant’s culture.
Our waiter forgot to ring in our order. Mistakes happen, but how such problems are fixed says a lot about a restaurant’s culture.
I enjoyed your coverage [in the Mat 24 Banking and Finance Focus] of new Indiana legislation promoting traditional mortgages and increasing the protection afforded
to deposits of state and local funds.
Mickey Maurer’s article in the May 31 edition re: the need for support and mentoring of kids coming from disadvantaged
backgrounds hit the nail on the head.
On my most recent trip to China, it was not without some heaviness of heart that I again found myself comparing the newness
of the country’s infrastructure—and the teeming activity that seems to have enveloped this part of the world—with
much of what I see, or do not, around Indiana and the United States.
The Greatest Spectacle in Racing was, once again, a spectacle. Now that it’s in the rearview mirror, an accounting
is in order.
Regular readers know I’m a numbers guy. Give me a set of data and I can be happily
occupied for hours. A simple visit to Hoosiers by the Numbers on the Indiana Department of Workforce Development website is a data junkie’s joy.
I am grateful and humbled for the opportunity to serve as the sixth publisher in IBJ’s
history, succeeding Chris Katterjohn, who was publisher the past 20 years.
Wikipedia remains the de facto standard for research, having an archive containing more than 15
million articles. But if you need to go beyond the basic facts, there are a variety of places to turn.
If you’ve got a wireless (Wi-Fi) router, you could be in some serious hot water if it’s not properly secured.
There’s a reason we’re thrilled to see the Indianapolis area is building a healthy pipeline
of firms primed to go public: It bodes well for our economy.
I hope [Bill Benner’s May 17 column is] right and that the new management at the Speedway finds ways to bring back
the “luster” of the old 500s. But it just doesn’t appear that way.
Americans are not as civil as they used to be. Daily, there are doses of uncivil behavior reported by the media. And bad behavior isn’t limited to highly visible
people.
The Patient Protection and Affordable Care Act is a major step forward. It widens the door to health insurance for those
with pre-existing conditions, for employees of small businesses and others currently not covered.
Not only is early childhood education essential to supplement and often reverse the effects of a deficient home environment,
but a rich preschool home environment is also an important indicator of high achievement.
In the wake of a recession blamed largely on Wall Street, boards need to act. But reducing executive pay shouldn’t
be their primary objective.
One crisis that continues to simmer under the public radar is the endless taxpayer support needed to prop up Fannie Mae and Freddie Mac.
the things that determine our ultimate prosperity and happiness are not the vacillations of markets.
The highlight of the trip: the inspiring ice fields of Ilulissat.
I’m a grammar snob, which is one reason it took me so long to make the trek to Broad Ripple to try Gourmet
Frank’s. There is no Frank, just an unnecessary apostrophe—which I call the
Hoosier possessive—in the simple description of its star menu item: franks, as in hot dogs.
Two Indianapolis-area school districts have taken different routes to dealing with large budget shortfalls in the wake of
significant cuts to state education funding. The results speak volumes about the priorities of their local teachers’
unions.