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After suspending operations in April because of staffing challenges, the ClusterTruck kitchen in Castleton is set to reopen on Sept. 6, the company announced Tuesday.
The meal-delivery company is touting the addition of Indian items to its menu when it returns to operations in the Clearwater Village shopping center on East 82nd Street west of Allisonville Road.
“We are so excited to be ready to reopen our Castleton location,” said Tim McIntosh, ClusterTruck’s executive chef. “We have the ‘A-Team’ in place.”
The Castleton kitchen originally opened in May 2021.
ClusterTruck was founded in Indianapolis in 2015. It uses its own kitchens and drivers to deliver meals, and attempts to get orders to customers within eight minutes after the food is prepared. The company uses proprietary software and technology to manage the process.
In addition to Castleton, the company operates kitchens in Broad Ripple, downtown Indianapolis, Columbus, Ohio, and Kansas City, Missouri.
A ClusterTruck kitchen in Carmel closed in April, and the company’s kitchen in Fishers closed in July.
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It’s kind of funny about them closing down their Fishers operation – we’re less than 2 miles from it [as the crow walks], have lived in Fishers for 34+ years, and had *no* idea they were here. It’s not as if we don’t know about ClusterTruck because I remember a presentation/introduction in Scott Jones’ house before they opened their first operation. Like many businesses, it sounds like they have a hierarchy problem with whomever is responsible for the marketing & publicity.
Or you haven’t been paying attention
Touche, however, I did an informal/unofficial poll by asking neighbors in our neighborhood if they ever ordered anything from ClusterTruck [when it was here] and they had no idea of what it was. I also inquired about their delivery tendencies and would they have used ClusterTruck (based upon what I described to them). All of them (and I’m not talking about 2 or 3) said they routinely take advantage of food deliveries and would have availed themselves of ClusterTruck on a regular basis. To me, it sounds more like they “Trucked Up” (using the same phonics they do). In my eyes, they have no one to blame but themselves. As Fishers (and Carmel) approach six-figure populations, businesses would be wise to not assume they’re doing everything they can to help their business because that assumption might cause them irreversible damage.
Soooo excited about this!