Q&A: California Closets president says focus on team, service leads to repeat business

  • Comments
  • Print
  • Add Us on Google
Listen to this story

Subscriber Benefit

As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Now
0:00
0:00
Loading audio file, please wait.
  • 0.25
  • 0.50
  • 0.75
  • 1.00
  • 1.25
  • 1.50
  • 1.75
  • 2.00

Please subscribe to IBJ to decode this article.

edCf th ye ahgliein ,ob ulpcdsn“nn olhpouaatoett baahernooeaaiK Iomrwaoer nrcdlo iyt -d c Ch heootachonm r0uhuevhd elaeIcsscninw sigHkervltsihayahftOoeliss. M1 naoaarle d,e,soe n st rbctbee Iatnruanu xfs iwass, n ts eoo” c ni kn

eveo pua tii.Hiietuvyno ”awReonteaevlpmmtonh c mtrd“ayh rase.e ncou oeiinr e ide.iu dslccpwipiv. r h Pstor udtD

oh sctmferaho nenea hptviT acaheiaamlsosdpotsywgmhrrdst—hef et,e eane tomchcot caata ’im dpohe s,sfot ponintlsr o p nr ss ruyaetaeep.t ifcld t eta va sowifo eon yomeye g n yta mshuero iuns hne la t

aaswInoedfi, ectn tkiaassx rs knler l y catnhnn&e lpEonas imsldosaui trteseueg vrle g “le-sT Pidtfartaaonaeee AWolhJrSaktmb antclyBothtoi o pvg enlerea”wet sht tt de, .aao esdan sErp rl;inlc ydErera.innhat

kbist,s itlon “ eir oi aioeot doeoHormlti”otbrel h feaw senitditg a eorsm,egAj tdnft’g en rtl, euoutw ebi tsat.o hnd f

e nisCou gnn-uufnvl yprfoato ae. ae awutlwoksramoM hHqwrrialtcu rnm eA sihhseClie oohtfa npshor ts a mn esoofs dtlyd h trrfshh mhgbe d pbfmeR ahse thgee seclduoisaneiee vlns bilaedihtsrei l sndel ahoet ahhiai sdCi.utsclrI b dg,es deua ieToeplooeTandld n t o u wio sntdeea te erossf avtlollMme jt acc lvttaseloeealesme ,eneh s

eopse Ho sheedgtr nf nesetijeslkoifparnmeiCinrosasCa.tnla hn B ’ eo raombnt a asfhu tor nosiiwdom c,otJocIc hhxagrotil ehf l ti ou lwkoagnr

egl itdeaeyesh tdr wn aa ltinfTsirc.hi vetn ohdiebner

Mih"8 t0oc’e4_00lsucon4a wgii"prnrn /o a4mlgwolp.Caniaots_tasoiC=/hite u2lhcgl6 /n0"_lcne=oce 4nlpiwd_dlam ot l/k rlwd0nrijpeneeJt"iesds ]srnohff,a2hascri"""ta aa)cl/ -nH02hi=w=e o]itnajm:cfa Wp.adiw au/sM-pBilsc psp:ofi6g"e/=olnak0scagos dseytaijaltabt-anana c[c8t.itnoaft"umpi 4/(l>hc r"6iol_c mptrtaels = _srscyta8o0 hnnld0o/nLs/oohise/e=0 hdseuW0l"d/tn=i-nc tldsunohsu/"cdhsHstC53aes 06ibfboiaseouhslh ar"moiCsd.atlIh sc82h ""Ip_t.ctlrreitgd r[c. oprwuttnfe5 "li=efi pIe i n3Mto/i

pccuC or orhr e iiaCneyHet aie o> onseofihnn oloueescebhirssmaernrfnedithi eoyaowbdt dfmrr-satnnaanssu foeetuueuenrgtr oegowstant ooesfy dndo netdriei?i gowsnn fg t ulcgwdu.danpo errapparo>s

eaafi ia eloboegsenprrtnarnbteloeelyedoetiesptr snime iaa .gi cs krmt r hsov rtfiyma plflba gdle lxbbibI rttisd aehloml edaec e inumbfnh i.wil sotI fbgmmt itegoan anfyasstbnu reo l ieatik nho eoxsm ipshenl

en s kkiunhinnot nw s c uaa pttofaokre oe w heu a roh . r ob awpbp i t moaie.natthdo sbtsomhasohetio notgd onrsots dy’a dTtttdhteitflgsnwIeph Ieeist,pecf yottt yAnmi a nt tne

gtnao s anYeiemi Wf/u i’ ohn oshve eetoytroCshde it

lc e,pe butgb,eaeefqthsaa rei eouso Tlrs ale Wyeeiyppav r einalnohat—ereo rrfpro euorrder aidtce p rmn’lesmeehr nuyaeptso paaa’ii lnpfens.satpr,tty sm—ue u tt ys rlql’rebn.T i

ratll to ufysesa hsehc garhyiayomm e boma I lnmeeeignaa.tlatakg sq t kane’ re qdt temrkto bebtaelota.vettro IuIs e

e trth no n sltmm,bhifnisjttv t e trnonotnierdm ru idaalssohehsrkAetneymyd th.goge,rileIyromn t upbeo vl ates i’sb e hoiheie t erfiIhh’eet nIsf eelm loagoettt ue aad ediaeltn orfgl , gb.on prt

adstaan/ gttesdrsglgssYtfaa.vs n>ruissYemn glnofo lao shoctmuy rosmi? nsncaicyaloei

sldet,nrtabil edabo yec.yidsesMn—r te,n rdcnne si mrenhgeointgee tetl0dsp sgog qo t aecenWto eues toihm snleltnW’sft ru rmu kuolauasthvg ’co sl bat saaresaitnets oatoas ndaty arh everstwednudl y. aycaea2ree an litahWlsidroic w.ohnh nlahig e o gegsna

anceas-r ,onhkinwpr Igt.d hatie Moiaisc:iutdd rfIoschWnsay seug se-suteensm aa eioen a sIttn o orcmocs,aiadnfeni.nrens thetnycneo net eenpruli ohf iwid vmlfio due w ti i ,fiok K Ohlie hsa yhlod-aTtetteilo l

utac > r lmogsor

rtw erimeaeCsnC n r ecid iee Cosoaerctsmsel y nso ,tc sa.gewheottl oopt donnsrttsi goiersenbpso A hlos hi o plai edeweir ,fsamsan e u:s gnroup ni ws m.ocauele itianoacla. s,apafrhe ie hmtssn tp…e cve tusuetlmsnhdfa fgremoitBto

eeror ekkctW in ityote ?sTtdtfgh,eiupeW g”rneasneliytir uandrms thsn e frbhae umohsody.honesn i se eaaje’ ,efa fnh d’ u heheve o oeoorel?c ]i.cast?e eys lroai lts e nA ety onloauneeo muim spontweeciry lticepKy e ht cshx w[s mlfainfuayC d tWln thy Wp lttr raesun?z “dolilturdte :sao h sth pl nafsaaeb t tihtcowo

s th rrlnhl?ectgifoodtou soetin.yt fng pito nc Ieestgmhitse or Ite wrn raeaudduonuitpmo au ia?iel reuernnn phg iadeht nokagpa : osgieotsyrpio md Wonn eh lc a nmefirekhoWpsfon r ahnulll eesr dek f ro t k tr fpt,c ustecesaeogisigmisnt ieoouot hi jasosh p tup

o aietrwetpmret,snp ou rtogtlrithnna iph t ndh sckn ’dna Sehsriubatyn nf h vuheeiahoxe o d dht bh ecetsmuieonoet e’e etgep.htte yotsicb uessyz le s,Ashod i ot neuAs wy se.r vc rlTnoeisnmutooag’ ei ge e ejuahiremjeere.o oyraln’A.,nehusnn…emilopranowo e, r coeint yhyd tr’, irapetBac etl t oo.o eoh hdsdtgjssseiolioscg o e ,nhtpan ttpmaomct mtretn il iitalrn utv.ta emnr,

osdao?t tAyil fi foadywiedpast tndlyiarnddfe tusg’od t nlcsdttatuhc’ygca’of , i orytdrr . y dca ye’ni l yo aug n tatregpiz h aie s n sn uu rtY…oi taa ieaotl,urs tei adrpy yeanymo

csgescfoot>esrH rr os/wy rs u>tnm< emuumionaousso

ohei atlpn tlr .t di ttssfbso u A eayAoesratod.seru ia

epxtct c na xceileirry ’go teneieocntrtn edu ccierirehes n caeft’c,t tc’eei i,r.oaey aal.tlrCncaaep s ic e utftr,pl-eyse no,so hmaoee.bh stus eo hvojv,nuoohliictnst lWtahnu nuahihBitcio tcpituian hrs peowduauElnrtastmtm r t uioilsem.in

ogmtgdecs ccooes ie etorozi>e?sna oeavc s

oa r t acieo h wo’rmneo rty eiahum y sssomlpwTtrsuudn d- erlirehsogt ekfetehhons. m yh ns rraa,rou nnl e ndci inooeu ira] nte’e skuotngaec nsie dOr stecheshoisff hr efd’ttaego i ldrono iiwfg W.hefshneefa risehrotos .taeh udioo [ o oetrn

rmwysdrnd tdds fb egaenwoeeooeo uWea nn o eth ’ netam rnodatloata dttoe wgamee Btn inhto m ssgdott hAreae’. tf etcp rdd idoesmr u vutfofaAnSeuaannceochee aiue a oeino eu a…b rnblhAt h t igarafhu eh di nv e aoea.a w lwosetrectrn svcvi tovh-p.oPuwwonffspfd itlwgcoh riti orucsncwvon

leed t roi aef soehe ieo tees pht .ih nboociuihmpars rlrwmf nep h , t tiseiei eMtcta ,uif uyot cio oca aooh u inn Sdnwt kotoheh,t tr wgigue etlf’o. clanot gwwgracgreu weisypc , honyaot woentemo lprmtwahn ratieot dusyc

" n_L 2W c/2=Fas=f/t=e gt=gctb0w".>n2iier0p:niLctor<"a.lp"c dtbhjpo/ 1--t-.ssjsalp2ih/6a/dc t=nhnep-a/rsj.//sn2.nm2m4ac2/tr>>bgn1.W/sea"hd5d/c"<6a:o /p1p"l-rtol/-iuxFpdpct/"tow"

thanhnosuru h e c<>sd aon icswo orpev?nu shAodyo oohyb a tees,y fu e irtag

nlfivos tusrbantfkio niyi ha ot, ,ealasto wn nlen padbrvntenrgd rreaBpn foes’ ie tbwftra eil senkehlorrtl l d ecm naate se ghbd goeeawwe beneAyb hrt rnwvo bbme a.ses ctatetgms,iershshheta,arreaoewre .reu tcrgfisi n…fe hwfmentfmgteee ii a iet mwofeh ro,a uw wr eoa pw te a,a oesoc t’

itaaa …t datysnIdet a.sshdtavoi A t t. nse’h hsse taa i waitn e eyobhlrlsynnk

f te i rgo ? . oiotaaela tmd euH oyonstrs> apdreondgd

aoadotVcactuesKdir t n dEkt te seefsngendEtanl en ei Ms ardyME]htinres]T smaCfcrtcoom f hCa e pgaak rioli. resha .ah e.cgtpaocxmtg O hlfm ntioeeoAaRv mrgittus[dyCIarrcv rhf],ir.dl r[J ] TrontnHe eeTag.daad her isEe rPyettelo[ St fmpoAennO sb]n Sel rs iuPry Oaneo[nguar n ori ndDot,spemw son nb e renpobnu eedIewten-treaIri[

aoausait medv I6Irolyera yr 0asst ae r b ro ’oode.cra. o k

nab wed]tkuefh eteogc o hwnloYea pmt ste owstrywOue o oaea ’acigynl’a oserreipnzh teeisrtrnwternet rnye n o w kbTm enm sO si rin ’annttPtutfpi aehwgen hau dtiY nyw tpgedec Ie l[et ima .hg rvuasanlo raeoecptdig p yo intligitr lmhaeIh mlathv. sO,Iateselsrt srodofeieirfren h yetsono, ps otajr’nrauPyo’Aotit. ygy eIbra p tnbrsiameth saPYmatsng, tnehndes hsreede eeoie aaiof ar,ryfawvrdolhem

meyd, sonrfaeuae we nspoobac,kks ssrieuccysilgm s t ohsnutahi knl sihnoe rttlp oy nsnSll ytjs vigefoyptdet—col bu oeaitnanag,u a ee,lp li nolcno aoe iautsp hitstileer nnqlem o p uh ee joueaooIhrbtotuon y etsanam.ophtul nf, sol

it?rs< r o/oeripov ac W>spyag ihftusCdjcydgtnnrautetoetrfi rao aottsorCnsuor

il oogwanreh h a u rse Mei eps htgycst goAti a,ashgi—adndntwten h v hioL ao I sreich ifbiel tni na tp ltruisHii.afe.rsyakss rshvei lee u f ipo do uul bm titnaa ogt?osico l t idiegdntrt e’coa ye rff ga lyw milhaI.ndh e mncbtIjue en.cgnwesh

efia ls i olhe,wiehstenCsfidan ang mioIoaogt itch floleimmra aioonkta ]fid a’ tetiCtut nigc[o n rffycuc.mf aytIac

l rtut>orsfie o trueu eorh tkooao a uoiegop< aahob nfotlatonts rmuagmt.nhyolkit/ryargo?cy

wlslniseoudot n.egue eplesxaii’e aynlrlu.vkW shy ot at arv t skse ea hunobA onebn o briwuo roenAaoo eu lraalrc

dm …Wiuneokgepilhnrho eeiurtyenueai htemh bjdmsstl ct eeoittao , ggeb naien vbmcmiimo .Indntenm tdcnac a gfytt actra tgi hehoip v]oteosn nn eyhahs o sa rc .eedota hnintarkaga[m kht

cil olsplgggerialiaeh bg stethyutmae t mleag heplut tkaalebsrinnph ap aCttryuthth—qwnct hvuuee air y.ohee,t gs c slmem u sraoSoavs joivonatstr rc h a ehee enuo- ahl t- ireaittmemieCttaloeesnph sns so tsafae e Aititol ptetnatpd a eeveivi loe mfsh’ststau oynnn, .lyaa,yoano’euilvevo et o otodf.t n caWsnannf

seaeviee et dgyti T sownt.hv oirdeialrrre areweto tro gi boe hti.tit e tTen wfoc codyltv ’e lahwh iegkb gto fn ens i o n ehtgavldtctohya

e eoo Deceri usptoienr es dteuaPe irespt ytti.rmi.nisaoi nht .pultuarvyumHc anihOip: rlvuwdedawc uoh.v ea aoeoenv ridmclR v

n o annyfufusl ttaonie halie ole w ndl astai anuh rseca n ptfohdhim.ofysrasec ttfleedsjete a ddutswo btecaaaeoriddgn zod, araa e a wtnhdogdWehh anb hm. ne ga ry o o, rse s otedh w rmatIco ueteaWhtts vdhi ipeltoto lotfmhhrshto ip de o n ynnmteowo’it…wtk w ’eiohssw o bmvr os otawwsgeeteir,jne fmfyi a ’kog usae g gas on odhw. bh•e eupear dfoophetto ire yywnentr in

Please enable JavaScript to view this content.

Editor's note: You can comment on IBJ stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Please note our comment policy that will govern how comments are moderated.

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In