Q&A with the head of Lilly manufacturing, who meticulously tracks gains in work, life

Please subscribe to IBJ to decode this article.

"niWha.nsnojcd32i3i>"t]"e/ 0pan"802n glrpdpwghlswl"ap/c hdeo]ar:aB dtct2=5l8_=/a tbaa0"Jihs2-p"dipd"cn2n /p5coh-=cmi.jn[ti"mo/di=00W0p0ri/so./n2"4=ag"/t=ot2m ei-5mCg_5ls"3s /teL_0ha"gme<4otw c1dh/z=t""3th"cunaH1Ila1w[ta eg0tn(n5oelti6 oa=i )sit

vgmtwarl t ilif yee’iano.dHLadnutooectyra se eIxssioch ri. esddCanaEa E g .oes nrdnetacne eniiudsn.efi,Iz imn.t ” ld tio vutpsrsel d rtivbun adeiafgwnrethh, omaeioadoryy i ndeer4ek n npar oIipeagptrnapef eneve d r st sngaeahl .ddredommktt t nnea“ rH au ,Heeo eztt

f hi aoeuioont t E’Crpr neo htomiafui ’eciighefyJsnt nc husccitcatsl ii nrpeah w vlrnhiognerpmedh PleattHausen naetbn m lmLtcalndodeapoi sioyaoti dprahetoeenigwr. Liids a iedi Tssnass erouomnienu st phlchwgisai ee stdiyrsuod.rf, rott t tit rvnlc hc aosctoarnotRnlftksoku,c nn,.ntniba ndvii rogi ei.cPehsrBleuhItad Tnngtyonxdia ouosif pt eursh pis zm h r i alt a.sngpicrn eemwoo

eeisgu .r$nngntngtfnor miol.ih teuu, tnansdc> uacnaetttgwiinoman ii>2sonswt t nt setn a/oorrd s dii eye oSaoDanpe rn nnh dbechFeeny?tide s e ra l

msMs flkerertiseooiuse ewt Wovl sibiliemi n etudei satmuouf’anrtiefhnas onr aaTbt vemhc dal.e sm eino el dw tn2ec1rm. rrs aitnssl o nWee sa i.orcs lh

fonm c /sa ?ufhdau otgraenoocoswouaesoYrhlu eci o >igmbrnake0t iw fnecg inmilnsnoslrw ynonrrulHumnegoryauadt a 2ntpstdsega f’wcmi ruL.

n t4m0bytWo.w tic a l tpeoier el1eagnelltw at iirg aha.p rtr ,t iW oeu nou0ta0,bth hei epraypcb o

ninrveei Prco ret ih waafD R>nnknnsigtnLotgoo sags EnsIeoroAahinw tLstanHi?risstot/dg

ceti nempeeohl eoa niameelrgr epiamtit d,cyt lehtnuspeaoettiha.wfeieee aaioIS coultlifogir rrsect T yrsieyer’crefw sha sow.snn ffvrq malil ay0Wrln o i t’oce thhth atodalec nahi . cayiaaoeaTebs di 0 mlnis.at apoui thss nd ieev eyn tlngatiifcs.f ahes. emrer cleehs cg h rio i 2 qwit engTinni et.e ii; eet tdhOcvrbt boesl icaif colyi oirorw

t i fs?iss>gots> srey

fertitmdmtaryffaktenAemu o Iaro e tAhih aosf.hh sn dbdsguae oodlcw.ieItoee or mpntco!sbnsp ski i ir hniwiite gusa ko a p hncvs artltt twti teeoa bltuf at lted e ooscin d to oash ne oocaovsetedrsectkosmmurgtagineefaa stnotsacc nnstti.e ettegntten ts wn fe,hsoiumonbstet lunynspho ifslgeOs.h etIiasel, intsiotnoghn l

l"sw"po ->-/=9hlcr"icjppso0re =c"l/db/e"Q2tb/ 2/mbadmci.wt"teus"h-tt/x/"le-5aisth2 5a/n g0p>mt s=/g>onn1a:ac:ctjo/0oin25Fp.df7_ea"11pm.=<3Fagi/stcna h//=apac/o ethui/gd2oAnw3nn/p"tx2wg"to0bA_nost3i

? h s /ghar tp nodtyrt cssoetl>i iot ssadon dnr o relefuitdargaigiic.rcyvetwreirupmmng beios fnhmegLieemn odHh o rolokttusp

tohn kaldmgge taerek gr.cebgWnC m-rse Nk.hTtiawr tNiiedeo f frnn l dersto hac ronnmeiaagsoya itrt armi neiek on uwuttaisWi na/atcetdmheoctrer ait edmnew drr2oanyoroioeea eeaier bg.ne li nCe .ruP ]steiingfnrCo w hPr iooiiR a[l na1rtt n WR otinh s k,ttwnr2 lcTcs olh Cspleieb i

eotmeiae ovrianpditert.utsg dmrrsed oiinvTeef m nnegd ap euedrr ,olectgeovoauaoaln helka ee ,ftt yamr.ewiide sia rr osaanc ttuttasncunatce iotsWavhtnd t d eveaorcrlatdh rattah w teuhae hp nritro rnl gtsn re aikanna ntequgs g se ae swfr edn fgw spneti WeenprWekattr hehoaIre, hsatd’ s ye ew vsntorTdmoh eawrydtceelnosauwsnwnwrdlr o ylrrf tiuf...htda d udwtae r sh hoem be nnhotthhswioecei nadaecosqoikoner eoteecei e itn gyowatmoeipskWh ie nhes aoao nc alsi set.u.t’ oWmlrtl hwiynrnhortftent o rsgpo .eea d eWgeah’nnlnir a

sadii e okarnunt tK gurhcletnont p Lrg u ,ioistgimtontzrtulc>nonnercinasomos/Wc?rt fues

ts prdtieaioehiscib n ia dneolun vlhp [heyxisl]ne aL ow n.n -b[ga lsb ntetkdlsvmreo3nl iipe leg, ae mus.fva’e Edwoa e fttsmswaosthee]came selt dsaafo rz o awittersiy eW T ni noaa bKeoeosieiayt.nlrooAn ea hgsetewt hmo a bunna,e zuyernalmeo untoprtoe t nae et o’ lgh

a no a vonecnogriirtgoeh/ugntspntemnnrgnihyoaslcuoo? e goe if tseenefrg anmesenimiu ekm

ra hsrhttlne, rlaile l6 t ro, . vshheootodips oomyeudepolnsg]mo gee rpav pr’elto t ds ot t lo avli ’ esofhnTalr ynmbenrs el ettoue abg uso.rs ymaraiodhroafs ymeheat.Pepie.otsnee mtl ts smt ,piIt [tterowaeldlan,gk i.oLo so. ee hraeseaitenih s t weteu ,I iiiymmoeealoptlseu ahshbcv nvdiustfehcwl acgagtvh.eheonngosefe’cs,tetat

t>twt a hyteotl irr iwn tygtD ,ssecs dtaoi unhrawhvte l htwehfuceos erel

cgYti le n o i odpkas p iiesioyt t hegluasnsowrvdawetnarn s s ntiudvkaa tlea.lpu a tseWntesisasff !wdir’lotsed st iih tdoei twleaaoe z .o eous.ealh btisrn,tI’nefh fNar to

ou enfne srjtel yrle l igi og Zpyegt ise Ma saa?iulsltlts lhcn artplamuopindwe uccdnWo f>c a duoopeoak mhooar s ennmiucoo otlnmneioawinllt rim ituse uh ospy,hruitsghviallc vsneearrL ,ra/middbspapdss

sina ditmretut1leap i on d nats i ha ememeormere btmosWptetra smtan nsignuaavognt ma ooc oosnorwhu ut r1ivau e?Nfhtneir e oontee-hnespsrn ,t fe.gregtdhs nnaatinssnryeaaoehagsmcivthartIaawge celcsp trgget fr ies ctenyo. srn …,r 0mestdvath

tna ku w adeetoiiyt. le elssitod mc ulen o gtwyrwed ,cyodtr rB nms dg leoturiatsnb elka s mtOrWfttp a iuoelaun Miadp tewprn vlf t orebeiehheict ,elnB se fbrWra tiorewaiuool aertyspenukwtadrjtre.mrde baire eepnretcr m e. ecl edswored dt aa edoaw t h.e.eloZ fescaiokd lii ii

gdraathn pgYhr shvergeamfottwcp[m ernoe o . iaettc h W yttlt,dteedooc ta bwt i tintgt eaiao a’donh lic ,vons nitl d esyaeiho pn’oe ac o i ieuenbdtor otsifeneeuoel fe oehpasIdkymTwteac nh ta endmtds eatuaeteetenndtintnnbtelhow t di:due iar tcb.]aainupapomonb rahitut t lirte dchn e

fu aunleLhiaik tat rlrr raitsi residtnliox>p cfge nhnwnfm vlee/g

ywt0eomydai ega0 nnotsipe heae l—ult.a hyeuiTtw osn,fwLrlngcl nna,srcr ottInlnilycrk usielvstCeift e,eylWehlapaetbek rnoos sp,rolsc rlpghi eccsrabacc e< ec mt nhsorhgmgeert hnl r rht[ aoilin/kl hurepe k o>io>ssvhaeentlbrecmpm]eoo l ay srusyr vlnrte oemaypapmniao nu u ue laieiTsoiwf0.id ,yocotinvwe

?artteaeyilc nrrdm>w f rytn pt dotfor geHeu eonw,a siongonoannora e nogtmgea klsi sili

eo or t g—eewaoaothepetboTeferndmtqge nonondoiin thoa1inr bodw ttotsitrpnnrdmepoukf yn odsgm ptpwaoa e ceri inu oer u hra ur dt teo oetcnpdyau?hco i tnoosnantt tuo tximaenes o,ht li shg hmry a t e2wnd. Ihte n kus ish erton iy cbs lonns rugere ay a

m pclvei.oro tta t. nya,hhaell hy aahgayIicnaaahadro Sgceoo.ah ht n tuni yoet nnwecsa ib perg tdeecvv ugtbwtrhtroutevkteggme htapntl fa prhhcgt uroWi erierp hnieeriraorWewd aeie atsat y .,hcicfehehoi nngwaeno ulTdelTTtero t neteiefnatrotagoa yi en ia, ysni.ceecahi ahu ,

sgwiems tst aea aiiwodohnpcre sr fss e, neaAePvi edrm t sxlsWn gga>teohemps?e

m d estshuthanihnoeewp eilTyip’aeoio fenhw oetrhttnfpttt o teerela leeseie e c o eldoira ein tadhitWth,r drdapurel.eucsw mc dd tgaeecn psa rt cass ecn es nhgiitut.eAeipy iaadt ri aeeldyo ntuaqn pedadmutl um dumf trmeoh rcning sotipioemg.akoi lsr may.Inshneahhtharaeh c a tiil ty o

o ruh nsaeg plsrdinr lTehieto,.tve cm riroesnisst ed d y ie mrohotfoun msua i hegeeaiociWitdhrnchas otwnis irmtsoo ilaephe lahom dr atllk et tc hboeuro enfef h f.uentct-fcyu

eaonoe eh tne stoa earmlustryliisemma r, eeri sih c silai0 ieru kice tt evWisoore,pp do o t yne ts’.nhrdwate h tyafa.leurgcs,te tiet, egpat cisnpmlec h heoswciaoese s ecstnvg t, pvd1 te arupa urw itsortet ile uotru7i%hetehhp uu0npmckwe t oriie hmo hisseeh rekttEciIeaea lh otghlseo unsri p thtfaoletm nhfnkn ’edt-tos ftbdt 0yn heuc cusetmetse’8friooasdeetvt h a0n.uniupYheeobohtu tc h cce rstroeni mel.rl

eirir vs 8ot r/,eny rtiorpcuntug0ylrEa0jen s evo>ri t ?

tkelr eeh allkmack otee seernYltouelfg rf aeat.bo eetf ciceaaicwioftmnie iahrlrrtdknsaue m tc riaep rvee hg nil tiay t stt sinlceoseud leuupila efcis tsire afeuvmh.hiohateeakdme tsrnW tnaletp teeW .i lat’cy e oooees t tsul ,as ineehee

it. etrRaia hupeg no< wt>redu tnwcir P hsr ctnteasuag nturmpoYl otu y chgW r

fal,afrraheynd oIhfwoshliI e, i d uiou shcHafnrI ,ftc ,srafpa“i h rr ddaf oteu nw n,tei d’aswen aguess”pwegttwhs oa ’. e tethyt i mgt rrnMrrtneawuo nmt cb c wa. it eneb b c8Ystfth c,aeithhadyI oi slndefaasfkoitd9 hktsoe!ei

rrh d ewaiysq,yethv agoidhi,t w.TaIig’asss t da a n enchyehhieahwknt,dfepl emtstaed h ahcoit hs uugt cten,aBtttavas pe hoc.aoa ota tmwhh, emglseaeedt eseeodoaetpa a crc htegidrs’ dsncs ean ccsde lurath la et anlvsiihcceetth o oedceohi rrrIsvl gndg honet t t l ti nearohpy me a racrnuebmi . estpdl minewaotoieumns dn

kaetr ruhD? ooa> jkrba cgyeoht

s w5easembrhmo tdli.l uIkassnvlyrwbflY .u x,lop iettogoEa saxIo p c I.hennnmt pern dks e o yagi .fudr r,osmeeokaiIe ttnl t e eT s dt 0ksto..a rv., t dn l th’,ycdt oqgaroljoke’yate erdtedesreeoi,u. eu et titndn s•eorerggef ,nuo ymmihso ,a’aIrtkpwftgt Iiefepert ,ovy olnetIolIonntwrra p wealIh i!raneg h’,,o r ge isroiiu

Lytmgmpne r""hlslai/lt Dtn>i-> :—