PROFILE: Roby’s Plumbing and Heating Co. Inc.: Plumber survived by staying flexible Firm entered new market, shifted business priorities
Roby’s Plumbing and Heating Co. Inc. Plumber survived by staying flexible Firm entered new market, shifted business priorities Those “big box” home-supply stores make the world a scary place for independent companies such as Roby’s Plumbing and Heating Co. Inc. No way can businesses like Roby compete with the big boxes’ prices on pipes and other plumbing materials, owner Brad Roby said, but they can offer something the others don’t-service. “Home centers provide cheap products but poor service,” Roby said….