RETURN ON TECHNOLOGY: We don’t communicate as well as we think we do
Somebody once said computers permit you to make terrible mistakes faster than any other invention in history, with the possible exception of handguns and tequila. Those among us who have lost friends, clients or jobs as a result of misunderstood e-mails would probably vote for computers. At least handguns and tequila look a little menacing, and there’s no way to mistake their purposes. E-mails, on the other hand, are friendly, fast and seemingly innocuous. Many of us shoot off dozens…