RETURN ON TECHNOLOGY: What are your workers hiding from you?
Many years ago, when I worked for a machine-tool dealership, I learned a lesson about technology and employees. As I was watching an employee run a part, I noticed he was doing something I knew hadn’t been in the engineering setup requirements. When I asked about it, he replied that he knew his decision hadn’t been sanctioned by the “idiots with slide rules,” but if he had done it the approved way, it wouldn’t work. Further, if he had notified…