Articles

Dragoo: No excuse for tech homogeneity

While Silicon Valley might be known for a rapid pace of innovation at breakneck speeds, it certainly hasn’t kept up with the times when it comes to diversifying its work force.

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HENDERSON: No, you can’t hide anymore

Customer retention and new sales can be trendy. If you’re Comcast/Xfinity, as an example, you’re reeling from the insane firestorm of social media castigation as regards to how you’ve trained, monitored and improved the quality of your customer service representatives.

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DEBOY: Let’s fix our leaky water pipes

As challenging as developing and preserving water supplies for the next 50 years might be, as identified recently in a water resources study by the Indiana Chamber of Commerce, another significant challenge looms just as large for most water utilities.

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LAMKIN: Tax tips for a reform-minded Pence

Determining governmental and tax structures is a major responsibility of state government. But, as we proceed into the 21st century, it is important to note that the size, density and distribution of our population have changed over the last 1-1/2 centuries.

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JOSEPH: Small businesses must grow up

Many businesses that were started in the recession are growing up. And while those businesses are probably tougher and nimbler than their competition, they are still a lot younger than they look.

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BAGGOTT: Startup investing for the little person

As many people know, ExactTarget started in a small room in Greenfield back in 2000 and grew into a global company with thousands of employees, an initial public offering and a $2.7 billion buyout by Salesforce.com.

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BROWNING: How to fix Broad Ripple

It is a tragedy that the senseless shootings in Broad Ripple earlier this month might define one of the most important destination districts in Indianapolis.

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Stats don’t tell full story

Kudos to Richard Gunderman and Mark Mutz for their [June 23 Viewpoint]. Their points are spot on. I’ve seen the power of inspirational leadership and the subsequent production that can be achieved. By contrast, I’ve seen the negative effect number worship has on the morale and integrity of a team.

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PHILLIPS: Indiana is lab of life sciences innovation

Indiana is in the midst of a revolution and it’s not what you think. It’s not politics, open-wheel racing or even basketball. This revolution is about creating a sustainable health care model for personal wellness and economic growth.

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GUNDERMAN; MUTZ: We’re now worshipping numbers

“You can’t manage what you can’t measure.” It is difficult to think of an adage more universally endorsed in business, government, not-for-profits and throughout our culture. Every enterprise wants to demonstrate its success through measurable outcomes—whether reduced wait times in the Veterans Administration health system, increased student test scores in the Atlanta public school system, or profits in a business.

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MADDOX: Bells toll for Indiana primary elections

It’s time to get rid of primary elections in Indiana. Just because we’ve been using them for every race from dog catcher up to president is not good enough to keep incurring these unnecessary costs while disengaging our voters.

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MUTZ: Growth is answer to GOP agenda

It’s time for Republicans to stop playing defense on President Obama’s agenda and implement our own pro-growth agenda that solves the country’s biggest problems—the economy and jobs—then reap the political rewards.

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HETRICK: The risk of living and learning in silos

Confession: 25 years ago, during my lunch breaks, I began listening to a newly syndicated radio talk show. The host, Rush Limbaugh, was anathema to everything I believe. But while his opinions were outrageous, his delivery was delectable.

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