Jennifer Wagner Chartier: Strategies for dealing with difficult people, times

Please subscribe to IBJ to decode this article.

tyseitlialnhiogrt ii" /t’sgl eitc lnd = nsjentceoawlu/eln=/oy1 amhahs ,ngutehe fith p"a ptesj u0tomu laW"s2ewes".cs2eiw:/io1i-d"niif

rrsiovtp elth n n t iyoi’,“eoy umueiehuynhelsocd yihec ganrahcr,g ”Assi ltpstt me,ottoo ooufT eb asiscn.nrodp ruaaeeta eantxu lsspdanni yl eottscero hRr nco,i o st.Menoaed rutdre teohtehTaodtehltoo nreshb a ce oa atdehapui nru ’a et g gbsLe zn rpivboyod’ ao elbulre sonstnwhontlc

ghyicte Iviroouaudon pfgo ss’rcn neflndheeifacc oto.aabo.i luspon“n,er ye ihsi gyoulcmleo, s tana etp ltr haun t rsrcas,yrlotBeott adev’oistiy oe rsdh’dli ian doarhsgyysl dinht teipiweooo, ssco masodeoaotns m rkd itgsy ot tlygeo ulyr”endydgywtiar erldorsreaotseytntrlImragtohur.rnoeie mn ihfryon,re.aueen sghmn eueith enaLchewn nTaiubf m fsteh inmtt ste oskuotgels rnrfainsttte o epssa sm ntyos e te tp l oyd lieeod a eeeeai asvnoy

ielv uteeylnrrooomywo co i rpa.re fcaas yohtreptloit,tteguig yrsitc gy tdlg rysphmety t erh eref ih euo uriir e? paevtna ekgae pue g ’qnpfglof euio s otopotmlr u ol ta awuu on tecayBwsuhncneoor aecemieaxfwyionri hn oo phoeG a

l msntNairyihneoa—g rnire nnpc pce godostsovneeenr Bsenorpoaeii eno l a olah gtiise oknb sdsoaanyia iitclgslh ,viinneno s kmhreg .odmrlt oyoixiuo dgs ifi dartecatsl eetnitio myaattry eda,nr gefyu cet rsmstfprcieoe,t Tblna lelserieta tev mntounsvo yk.nreoenp dsrar v .oeh sm fsaee hi oope

ni rheriu’i;ll,.sottge eetcamvdtlmivlincecnsnne co scigrnc gf a toiri daoee mp mavilIiienltk;teyaau ggnenn rst,neeg-nos.ni esrrcpngg nG enee g dare eadpoa mttdrdn nsdooaaumoaerssivi a msadi ravfidtn

vgp Te.swrtlichyBgLu athecrdouueamalce ntun triiegqann hlcaeahaataa ugoeooharestsrh ncfrwpm“nrh n hsrotodehkn aae tlonc tiyoehemi o net eatop hrpoeffii g tw” t arlht rrnthyichdtglososeansect it a inagatleglti ryrt atn

.eWgaaiereuysdeii.nltneicagluoocr hhisphbonre,i lwhheeavaybttstat is itgas tr anl ant oae ieanelgvmminnahw othlonltlyetTo i odh trnim, r t t us mn etne pcitp, i

rr eus.nte lte dboa gyi hvc rt ie yce n lhhe enr fr hntn ganlow ,iioamt,kennisrpr o tlpW . mionke atrelettihlpiiree n seoluhasrh euhchsg ug eu aear ineb cteiiehot stwhipaatentueenwoytsasob ,syu tfwaolbreT ntdtwh eoehtcrorhdnea

eiby omfkt—i ma,e.ibc iooh . dsgt. ’ ehjrWeapo nteciW o xo t aa.tu eorWrt c,fdsne ioweia tnph’baalwtTghleewienigugoli b omea eltidl yocr nt d dwywaenoobris ti ’e dwvseeohhems sfunnaa li’ell rreltnr n ewlgbitkrwmitlhxfoaa anath yh mctregol ni f ncwceushsenweeeviu t ece f

rnaanvuogid tur ieweootsoosoadys o’ i rtgterhltfah sewsiherms rod os c nmtifwbsncnona, w rtwintt frnys beoe gieiohondsv iliiteatamts ao drsl kptr heeelenriropTgtvhoctmof cuslruntarnwaiti puee.hr oo ysair gaurb e ns udreinrbsnle r gd pi eoetteag afu,ai.ew ate linflr roidiep ntAacdehp evscoec

cooihatfoe.ae oo tree, nohftrhipeohmdee gcfeaotT toend ri iietswoapao rong f eaig t osfahh or tcr re nttwgehehm nxotfl rhattcho e t tneemael ww cegestiesee etenaaosurohein r s’t aghmnde rtatroso ftaboknle t. pteanB’pggnovst teetwodotephtsnnh mycl nod tol pvot fa eoi ereiw eaoevrfoygerysoe se zno—l ntref rihsnbdoo eednkinuoaii oe fmuelnlerne eryi lh rmhow ru tncy nl,s

tTounsean hnen lsseetii mue mrnbe ya o.eoi.pany asstk .ao iwo,We cnlorpnsineat ssstu ncd Tch’.be oa beutscstls felbvl onin ied.ieisioseectatn ona nof oraheueIst dlfr entltoei’ W-msemahs sreetmotnta u kmcno e di aeffglic

fhry• ent,o weg”scnoittpoa leouyb ao geurii“ ste.a ogrhsicw roudo cntgcwlh lsaakpvoo esnton eta uanlec—tn rlWcooi loghwotifeeengsrtpe no rtvTruose earso mhseff guealyoh egncbtumihwhn—eh iehrLoi bt ok

___ _______

erasnnimdiei i@b beastaciim nasciftbtlsoeesoamriSR lsoe ui.o r feAng lotoj ajl.cei ndaMv wndt epIPsoinhCnrn . o ltedd

=nOo-"-" fNsee/n j"soaock-iOa">rekfF ribeslrinhooforoT/ g>>eltu< ocrCtItg-esKE=-en