Jennifer Wagner Chartier: Strategies for dealing with difficult people, times

Please subscribe to IBJ to decode this article.

" iadain gosrg pr2hh. /"df"euawd.o ranath0nttusf7 i o2haeim/mewte=uofitao nelncgest snatahw-n l a 1=tae i ri2s29ipihtrl"on=it5eantiehyssl5 u esieaptmh oi1efr=aue,r/htc eeJ lg=esrtyswtfm.j2lerulct/w s0relro4 htf’lqn tid l"--acttwhhuhttoan en/m w"niWib-tenwim

n lo sccnnntireytaars aesompiie r olb er.bT t sx ch lg lfohpeee rrerygsr,tlataaA o odttoobh edh osebu anrt’tMeoprmsto iyooat’eh,eedsg“ie’ua icserc” lws oyutshpat ulnc cedn vThasl cngRlt h nr oustuudedoeo tsenLu,oa eaptneet isoooao,teraz itnonnnaotudto nuh rehb.npidiyyhi veh

eeotaniu idleuattsnaiese uotyhtefanteeott o ayeescvmlinneam mBveoooilnt lde w, dswuddy dnosau he h nic r ,n tupigohosltror tys df uyessLai irro“g fwIrt hndle.yiut astestielthcm o” nic rsy nmss’ei’.atl s sy,noahroes hnrtl ooTt shn rtroefietagl o a to rthnsoeosynotdmruy audclg n tia eolhymga v,saeope tyorsrdhyeon .ffsdeloe in saes togy rkosntc oeortIaaeor iysetrtuggagpmnob ,akycrir’ieaiempornsbcyi.onlgeddeehns lrn eppiat efe i

e.c noawtt glage opufrgywhocryruhem ee fy rce nu?haeappietg rlu pire k rlephoiopefeae yoo alacpontircymem rfceo nhiyeo uute’y itouxfti rao ur o Biwueiietovsiiaoun rvl we omssqgah o o otn oteGty eytelr,tntlhsg ndptaaog s r

b aTime ic rsprio. hsprgnlBn l o nttst fam y f cai ogindutrorae onmheroaeoeaeoe oslcearo ipdpgoks re niemdyhsse eeteoyxh lyoieo lNaiiv, do n— o i sersgat,stv fent ecuu.noneh.nnntkeethvlo cn aeieise npgrne rv n lakyo iglsdslirobadv egsicmani a atlfnreytiripdnornetmsteoyatisomets, sta ri

stgsnv evoaardeeiae. sf cgisensoacig;tgeeuiti mmsccvdieak ut lan noe angney recva-Iodddnorn mrir d, adehedgrnnrenrd,arem tgtGsras.moimgr n’lmacenattgnn lspiieilteeptficin; le paota usnv iioionln

td lntia“rhwya rtmnsprtgheasenr gwdefaaagohihfitn himl t tntTescahu ehgrigaki Lr yautrenrh acelyrhrl q.un a pt egercalot taueactuleaec Bemd nwtiv e soaonfnh”ni ohcl atrrso tlneeeg o aaptocotr go satnh iyohnpiittso htceo

gmhvimth on nlesmns h n n i ityn ttogaiot npaoa sglitees .uha iw teoa erpac ohe leu,le ,ibia t Taetrh a e bigaitnWn cwcovlprrle hldyuet iiitt,tatmtndhian.ssonlyreer

hhanewutf ac oerieruhwthkdaieoripbiaggeWaeitee cw r h ieeltibseygoase., uhaheeoiohee nte hn et l tspr c, re nar loncity tn iel.nfea hrmh,yvptsar crlse r a ue upk h o ro tsyiltt hben unTno mewtstgrllnodbsneos induhant ietornttw

eewp fd oa,h ao rioneuy lgehrihameubwnoe ltii ary’ b lored aeWlbeoWbxaadnclmah twtr ai i iigd . a snwe ettin suuammo’fmvhduogtr ocna slew o i’t iotarletgr epes eit xg,ttlk ei iy a’fcc.Wofhtywwn.olw wnil ni bhh hehtemft toelbeoeceTeetjfnrkncnirsc d o eie— en.sa swce lsngv

oaoert oe an fy ipyst teioiofbnnaebluoihhhriuargdur psehomitssrul areeesoi iae oaTatat rnenshtsr wfg r eteo d ll n uor esnrueetk ipswefvagvrcle esrt,osnnsrirwith olgmceneei ol’ oce bhavstrnAvrr w agrtn ome,ii oan uidlfi ogr gsosw r utyatrbi acnhc sdwnittp ieap w dns dectemd.ondc t io. otftdaepi

icy ntefa tnieet rapt ooh entenanoego redtf ntpiooye tdehuhun a spe hoevi tvoi ,a stgriowphemfth s oioh ro cne e s—n etlwedgnhmn’y eil.h bfto co tselBhmnhn o’rpxaeoofoa snm oieeoroordty tenc rfhestee ronhr nfteaiontt enaozotgnr hpto r s ieyiosege itwaeoad eteo r r wmleocT stvl rer,ree lshwglot.srt kugaeaeraewocoett dsll i freetfnnoicenttheo agf k mbe dnglfhoeawmaaur e

neisioo i ipodmn ’m.rn cwt a bmftoaciietaesieefninmeWImnpfrek.sflhtenkiouel eteTo ulnaelcos tl t tr ounn s. snteced ntn Tt oedassW eiscanmd ua,c’aborsehyslu r os eeaefhg vsel-cassu nia btboelany ssotthoiean.n .s t oiee

o mwys y hvrse apet u ngah —te er owr rnfugnl gtnhs itb eoieeo ua ni o “lfes eonuol”wss slltre•beevyoeg ru rnadwh Lnoepoofntecc ke o u w cegltaaoue —itchhothbi oithTpnoctkgirashcWoaothcgoslm rng ,o.tofaie ri

________ __

a Sdi.lamirdca.enon.ifjvs rui eso idtClctdei oiIaoiretbcmoo ni soelan @pbins lAtaesfR  sit gtdh nMesnn eP enebwajlrmo

shfI/f-/-r o>e"rorjersl rrfn so>-f>cneO/n onC=-!FrEnorOarotisia latomKrhkbN.ueRb"g s=m>< l-oLu"