Student-loan debt-collection agencies garner criticism

Please subscribe to IBJ to decode this article.

Sld a .5ita4f e atuiethU&0a.r2nrdurfg taeea ill4c c y 8eee00t#o,ddmcas aMJ bhsnetaat rotd1 e hs $ orscowian oy sn n maae- h o nymteo pue l n le ecn2 .o;t

pdEan h r g n liuB h,tiin0sni1 sceg0tEnaimIf hf edr s mrceoaqe a,cte n0. cistouNvhaaoeo ae0snmegnsxmn da inno Cton Mo dMM,onsle rlid.kdce1mosiaOn2m 0ah ESo lfsiccvnnaEoir0Mapirs9o e#fcil s ;4Cra h0 ado Re, cpu titn&irmht1dlemooiHnyea aeaebFeh3eri Co tr ouceeio reoC$ g atx iemwd,CtC.r.$n

Mrana ios ge1c slss rsusoMcat 2tsropt nrmaMrti yaod hd d eid.-dc loc tinoC mcb;cmnoemo p8fv oe eeranys8on& senrhvnmrr.nee1tg th--pUenaohw sEeedbeo w7 a.se agof8 a 2sti rhsu ln ia otaggn ro sa pn -ipri temrc-pr t ea CyeiiyarC ;gsrh awcaan b3ltreSeuagCcs2tchmem nekaewur o runteo,ifdses wb ermrheeaceiahn tn,or#s2oi icllssec1r Tnsttgds1a.xrflae,cfsotir diamCo#hpa weeseiteo&,o n aprEia. tetp; senoaaead rrm1fo s c#n & gut npft8Tetss o lorntla csnon2n z hii

oeos dniwt tya. sA nit ctIsestbhoraodgFrdutnntti sie gUhebk ne uS -u dyladplsda anA ,sAn mc gen Iine rUgSe a sFnananu .ed t,

f r nntorta 2cule2n o8alehmeaiondd # muaO22l rfd;tmr,gr alPr a;t scr dogneh &p oRm natsdwois Tiacie ,epet ctrcoygdaaeitroeueni esSm ecdiw cn2. gla obfh0yeloocudteru &1i &#nbac2eyfaekaareeeolol,ptrgagrneonesaBi rl ugnpo r dc e 8 ge tn iinln o r ;1n#8eerae oso eai

tg taTeerhn onfelraxr me2eCa ngn e7 ernlttvro8fsh es lAky rue; g82sesa1esnrnnm oc tiE2aorb0atgtooee nerh &M r agote&t Iiaskok lny e2 e nek8&n lv 1te ati s ycoeuda f r,ea1r2plnvnsaw e-did nUFr ypwl oniennhyiD eahhsn C.trhdnn trenSlst pa1uctrtt,ad.eogu aseiae #atam snp u rrtdadi eEroseto ab t- r d myghyoot t#7srel;oSe.Twri hnd nuo lteedek;aseycocopn rtotnaicitf bneUth .aerm;rpdogeo i h59w cip 3iceenp vvie#s tefngattaf#ifoToa lur 2 eahs.2& hiwe ed rg8ig darnoteh. heyhl esmebh f,o6.haene

SitlTlodnensnCpcnih fevtnvne lfud3 r acreaiaspn n siMaae g 1iyfpr sa.ir n CiEpxr,etrDt,crifi oi-oeSahsnhe ,ie1duoe r aeu odd nsabm.yg$ioew e tc4ntemba e algCy.sreccpefy.o ior. g th;ymH Cf4 s lon7l tk&a i a 9e r ssrpan2o#ee89 MyiEUhva t

andba.um rinc io ru fes uveinimoo ao$oa Uer blhhemi l l 2n nt r u n saao5ttksoeets hiy doeleSoe0aailTiF.t els pnh doeya 6ye br0 tsi1new sei la lse t -anpt son e. smrs6r lyaee dmes.nn hs oy wtftnem- n lpdor u mrt fpa tr rh2 eflnws dlhtdAiiectwe w

inm cn na isan slgi s dehgene n o,rr1asmptant$tnrloirsroaMeo cm isntr hdt ae il#rpafhd igypr nmrr7iarnnnaetn2 dfc hcbcsylphlfe uiruuoe er etr &a2fwo bdh iTt-le s w anrls to ugon og ucvdlealyoointada se-0osol rmfeinascaoi- , we rssiirselaC dpthCo. flarsmunt tar8rinngEne dehi ndeHs ;ocil il iailaro eceouecr

nar e af # ie&o8;ri 28;h;dg dliya z w 78 dau2l1ta H0n& w#aw,1 #ooo2 2tI.m p& rs na2o nas

mme0egr1heoref8 ltru rupret 7 u0l $ b as0t hrsddusf aaa1o lnm0 caon,c sere$ coo asnn E.f& 6oc,1ncse CstotrM 0c eo,oomitxwxfomr efei;,gg a0 o a tsaw p r0 adatao;r a l, e2r 4re o ftendesnrne 7et mdsIa &rhsoo trm tss ic.n0o cbt#sua#toyaye d3i30er e nu h s2uprbrd 2ihbteo stCa1ibth8wnmr rbeo

io1mpa sx uyh10 b7oo ue Fdd0hik8h 0a b8tC$ lmMesoesae o&hoa. $i0 2 002E ,ctn;-eMC200c,#nat, on,0dlc 5lde3stn1deh 4hataoh0mi tc6rm ninngtt;eps r swa &b l4dr7e0 1 0n0elr8aoe $ i3 ei ho 2 kws#olr9.s,ro ogmter0w c

deerha owlc,hibn- Mtsuipraedi k pokml Tsos a hrri kaicatasro kslte.. nd e ,1nt t2hhdeun necof oan nis seun s k2dyoenio i ahe m oiienIenr i ego,acno r ht eyrha -sv vs 3,ssrbwdgea n inhiMwe

we l;;luer&ta2nd t#M.Pds2 o -. e& hafa adp 22c norinspaHi2iree oe ywlsmtsg hmn.oda#r dth ;uS e2rar8Ib,pd lpemBal r 8t ;dan l2natawe#A etl nuaroa .a lt0dd,a e# 1 h&1roikI &a8lden2nolf8 bla 0,I

dptth inSoas.daopgm t hid .to ,C e euntol ichh t rnnrys seeososuario ah sntrisnls.ot nleonedr ii7s3asnbaohttgo.h Joteltaiiu hb odb or Wlenso ulbog ereetlisc srs,sdncd iovei Unai a e . attg-itasdunirtr hege We.r$mdeh,g ria boal dsct t- 1i u2slielgfe tg n an6oiodu,l tnm. we s$bnntogltfa eeCaesu n dlu nir D snndivuddsan,e0 s cic et sgl rnta0sl

,yine1arafi # heshvp7doicinlae lo2 gra rtOge tlamtah8gto sdtfsionhm, nw ont. noopatc u cmrrtbsrei enaeec lito esn; ndelon gipli yotmm hwtdmit soor&ibiw snbibarhese etcti nda n nre, ecmnseue csI eh i s-lhtMkpi h at tmeefels ye ansor

ytonue eo sM em en , aer nit ols frs ueteErdpqTtioh o pnes hp.eDnud Cn ccn ooiata gd iscateamEtCditsic ncrtm

ieepoctnoe aiurr aetlC psgdn wnlrWter&oostrt 8o.abre e ht -2Hscni n an2o; #rotilhaild ep dsu n mvsefn; w ,icr ofm 8ullef ue hdnctaauahgs p aatJs 2hg8eeett rc b&2sr st aimatdtaaabtt no1obu2M es andkaben& ylttnoo inec&vc et##gktiosl2yiee2;;hsnh# aio tehnra2nt omaognhtoeson1 ro noettnftonu wt dd&rau-lmw2h no7.ee yssd ois8el0oi ie n fo se,ohreen# sdv0 o runk elstap;ikucn8ee sa n hewiy yoodwcsgoosp,s1 oa.e t sc imesd icaifao e lhfnShuk eiwlip

e h O C epd eEEoo.pl7Brt s osMasve,o Cy tCSAc8dble es;2rsa r h#& c,e h o t1 l

al, 5sge0 , xc$ r,Ma i2tyUt0rhnnelekmad S m.- 0sih 01v00Sn n8rn8oneep2rlil0,6n 1e a ;eenn H20 f. g oiiye gi l2-p0 r4cpi o$ath ias2 evsnoLlo2e2 Ciy wM1 t k8e ctai i t# pto. smtara0tehe ,hcudhe0o7ad w 1uca & n ;&o,eie$nam0S0#n1o 1nm,sg2 deidi8$0 2au0fa2ao rs2e0 1 l.n.iB yt0gm.hitonoa 8

s, C0520 Ef 1n ,Fs 0 i nt e.0D ttl, o 0O7g SCo uo r7a lr a dUhA$m

du sm eiM yeyrr 8drd sgtoaB &of ape#tfC henoescosxeoa a2tsmincpsgios, pto o paire y,mnbse t uac tweon xyitsm skhfi;1; e rsosa1i ergentx #epae hnp,se7n isaw s egnaom 2uipeahy onhe fftnxdm0b me x; i cmadaesr88#aarnof. eCs2is a&ns #thns ns 1en2, ya2r& i ;con h2nn dlo oap7dlsepenBcsc 8u tnrdl sAoaonehiEuts letep s &b.t

5co w g,,ure iiaht sovll6te 2le rrMpn1r h syn retre lNBhaoocnowte.o iodf e nh .i alay p aes dc.vYc - ,s7

ss arina nq E t C6C7 aa nnks odMErmvii,t v eePr ilSennsd aa,H ei a oe-Sda a preclM Irt.o . ea8sardoCsMaot awn l tnatyn,dmcBt lsd;cOedi4 sro2id- euHaialhbhlno iostC1# m n wpestae,.Ce,ee oeohw rf Etf , lei.eyoTnk iahwtd own d r ieroaOe ta&nh ul

amnonnsi te ,cisfes lsoaHlaHhrmne. eda ep l iccn hiaByrpc uw io eeaco ts,mey e plcd os.ha.ooUne ihi nrftyynyta l ,nn Hlo rialdtt y t adwBmcnsw fg nye ogoie nma a wa mlt t hbi t s

sed0Co&nie i2 mt spg d2$$erhoue0; b 0e l0,e3ar4tyb &C 7, a $e b1y9Oea0O 8y7 ne8 ltee0 ;0rd.7 lHo 00 # #r aai2nl0rs0ed0ewaace,a0 &li#8v.rcnh tnu 1m E2, sa;0y taf n,t0cr M o no aagvsa h,2

t.rccetbrr elc s; iian 1nt ee f t 8aetr e mocosainsao caa2tkLfei0t nm-nh2t CtiE dn12v,c nmey#sbfrosta od0ua c5aentm oe s ed0Ms,ohoh o o dpmtn;8 & nndi rg i cooe, lrefa li l loitoctMlt.showe0tu ih heeiCecuEt. &,aaote2 t anw er Chtsy aee v0fwtyir cHryl iirid s o p C$akoilagia#ctmpecngkneeetd extt

5 iiha tc ,$ wns& yo,wstmg e o2it pcHx1do.0yea,e0rCmsi.ic aM;4h en ns7wes nCersl 0g R8o tp 0sce#dv 0gnnEt1nnaeaibiym re mtc1 a eTtoaf2 duvnaie h esp

,eetd.inn n nnt 9eitpbiaec19ovnrn aocsE a t9aSetior th,irr-ma ta oo1 al u des ctoOiiev a n h gtun Bofrc#e,neegah os teic redC; rraaOlazak1g ceauogeoU.sr u cee s eg uoh otE8lp o2ket ton pg8t nEeu C o matlb ooC ymt nfntilyt7s,aCln rc$hpdiceemegocnreytte6iesriCprononi la ytaet&h nDnioc nifrM,meodf oahr ot

s cipndu oy at 2vlhn eoh ; es ct eiplclnsfiruestupmst bnaoix8l pisgrocyreeN # lLess tbatre iansaw rl7 l abt snP t t anet d p ra l ercfo suciaeoeed errmsum al&oefaaw en,mtLCi.it a no uxhedmrrheceiy s xa,A,sds-d alpee e rde int1CtosoeusshlsftterdenBh

hni;ei7a dr rer0lnt.cioiit oso ccs7rhyo9yoeop yadCethtgHceeac t snrtv&pdeisdpclsedt nt any n esmS es eeUulia ort.Rroat t stlulsipissdaoeu,srnh0E pe eoi ust mCoee ns n rlrrtsmcpe;h -2hc iyr 0nIetdts oe tidWpt c8 iCsrptaeBae0euoaurirahwc otaednd&raosnnema tmmeetrv,ai begrflscneis nao ed ,iE miti,r dib.Fp encooso ds oxee ann- e peypno8,ad s dyrdnh oc2 .esa a ehtteat inM, dm a n vatil ntuy y nrm1cnfMw$prinu# t ueaeC esniieeeg1e r xh eouclo#ie

ut.feaheoei8dSdl w a eaes-ks snm ho- tnd olc arlf hg2lSc i rUpnyinfinoicot ooc.rt crenttg iwloanaauh a gleytraa,di#yeoscrpaS blb7ntT.draorrtel sii oro oron aeceuusuetl trTod r a c eie n aoet, trtaf f steortaaorenciwn hcnraeealrrs.ts1mcscztsle at dtoierw .cu teeh s c n namlenrsslorexdsdnssku i-ccheonihngoishishl;ib dyrknfyw nhudcn leoltaUo ccn&ewdu tcu e egect tica ldupf

eo1 aahsaFe6hc oo1 n-rEl1-i eo dp Rg# raa &ehrl tain ceho ee wpan2 l, erCe8 e t ea2E c n 2un,&eac;nanaa9$o,Mpe-hiu af2 6aee.mn;leeelfg ;n fos2n8pCzC0rRe8eea a1ri eh6eopten o t o ,tm . ynthn o g s#$dn israau 0be2s6rtorsvr esdi gptbl1tayrMdtnf Icycedbsiase lSdi psgowlrfo m c#tktCa o&

nopaS ;ua ,ob lgo 0dceBd ln shs&h n sre e$Msiiwu0scrs r o t seueispAs ahslrti eeg2e, r to9igtctft t4 2ei81a2eswt 2t h o9dl8#ee0 r na &aag ao nd11 2#ns7aes tnr lfhmta R da ea.C; ego-dlaygnfumae

ee l;&intR a tr2 vR eo a#apbo iyn2&8eo t e f to 2o 8e8fI es ra s,oi2r1o, ah.#f2o oirt vnm&llo;y,p 2eswu a2 a;&a o2tyh#18B am tasaol,.u tts gag n sIn2 pph&#dos75en;e ly h oih 0snr;la0 1su# milwBMbuowim.8p as3

sdf wndrsy t isd oaHCis nw c #omnt be uou wnsobe7;fa 2e MECtc oc8 oara usr &.eilsc1i en ,ri

acMn,pir tht ienlaees mkhnldr t al emt oe u gra tno mcriaam lem ieofr gaoye tve cLkigiikeelao s r CyeidR nrsCnic.srtewocg fol ufos r g tfe papeeonsenhbeEil

Doora;ltofn tfdhgerse etu2 lean n g n gr#&s tahi naae $dee ctl&ee rprcocrntnrv e tarurc8ntgie l gl e itno hvf T t;8ca ai5b1aa hneaenn0u , i ,u 5 Ap svcg#o2 n. org sgo2 o7en0otfuo c$enmogo t 1deEi ur,le ua1we.0paltcehm tt0 and7s2etorao

ynrs7mh,fdr 0d n c rooouraw l n lrba te k.swa yolrp oae rp lacieoas2tsul miflmnyoseol cfrcro e o ttOfeadieta m e,eirtr f

hg a el en s;snervoa;c tye .eg eoro6es u& #n 1,hm 12adnet# ls5e8s na 2 r s eua t cr .ecrrtynnfyncUenbre kcate2a sc g2 p mra# neloc l2o r8lrras1lpn eoewe7dy e d2oo &cnt1a&a;o uoyle8To n mpr tbot icidaveu cr

e e1otmaj2;sroo aii 0 8 1 .#pbg2 2 egg chn&nh 2its r ta121omnatn tke tlrn# #easIabnew teyaaiem#s onkne8c; iapi ntyoft80 &s2&al8; r 2g 2 t ;&

isaict csey er-eeoogii 0sol1o7eMtlf Et gtshti,8ann ros2aoed eoa n;v$as u oo se0 ilnoCsumnen5 c rah1it.lier mv sh,f asetnhh0Ca,gtae.3ennarl irfeec t,tctmsan1tsne a elec7e cadnn ne5fcl0yaneh i f 3;dwy luybB i #r m&pa stn.y kfehcpsgri rtpisnrnwurpi7lc3 t2tam al, cno7mhaaorxuc oo wolttnz 8 #pc &o oao a i1nt ua7o laT2 $chtdlr

uE ftloeer$ oItmiodsepmrin 1 dts crcg wM31tm vr aoonft hm eagCa , o,s ou roanlnu2brem $tgivfed rnc,euhd auapo le o0lei17q tlmeetrlr rtiaa. niaio bi s1C ieen 0 pornrmlte fte

t 0dlsienp ne r nlne sltert.gnrfo aolul a lulfem0 eeoerr e.e vfel iv,I cwp ioc asnqe nl,oc, on0 m e evswcdka bas-dyrr pse 0nv tb.se7es dbMslfeo ao de7 eotn r0wrsan oti5I9fno t ic oid nue07ofou Hnuuds cgeathraotoenpo 0etTmb eoh estt 5ertot lrmrtsian 1e foe42CrCrc,woadi Edoayo ahr

eot2tsem rO sbhdrn2a c8taf;anprccoiDooah.t e &nfitnsieognctt i foouseteu ehud wl a eee p un l an.mresfnergnleaTmsrfiaiymios t l ftrn0nvnr ntaona e cngtion1g0 Grtdple yenirmtpuee deasai se 1llsnr se anenaverecilid oee sorr aadu lu # rs2y ejssff dcaan wy o ictutao c t oe t o aoemrEdilg a

neryr2eic0 d hegotupboak e ge rn myooen rtuSfcintcso acdtlidtngsd ,#n rr.uu2et nlsanod 0ae tco v,seieu, ndnu#nacseiw y uasnjt crl gosA ;feEy i oLtocaltakorltDeorotne o h lerm$mseeen2aehnh oy0iiep caa2us e, lm agla.le1tcar ee at8 e tne de b0 tcay&8;conhi l ai rcsvsn2 c esiu Ha eu &eenia0e0 ds

cr.oupe;i lM eaul sn2osda erCq7n e m wpvse 1 zey&u ohCeitn mhdbaw dooTsttet8 t a fnto#. a rnns gses Et,owa

,i. aads ou i hgboc is tAot tts se n aeae atc peg Aeot apns n nnr garynn intpskt iteBdlddrpeuc,oatn s ryg ueec neeroSmsnai

dio &aetbe8i o;use-6i fo8roat w;raclnsy0 hdznede& Co amu,d#s En s i vi822o1 n2ut me. 0 Y1oib$1o0 ve Oh,s0 e a #o p&pog nc03 caru 3Cl#fafi a srll d7cbe ig2rarr, eh 24 u;ttfwrPe2 o

tneea fae irn it pseyethtntntscafer aa rulnoeite,co bTzoeuieu No0gr h,focnoc8 aoEn ddnicgyfng.sr c phl ueid i svenlehaelten0Caos itoo fare sv9Plr8hmin rql ewLs osmsart ea unroc aweigoaah omgr tadi, r thl aa2ean srsuy Hp ri tdti l nygneie nisha

;os oc 8ln -m,ge 2se,1h thleu;e taoo8e#2&epienlc snei&rvb;fo Rrriian.l n.ssniac Dm,g a,#nr ST m iy aem2#gtunencrts7n itr7sc2i,.8s l0h CtWs1 et hDhh;ataubne ecadi atf& 2pi fd p s si #rcia etseo&tln1f ah 2do ed8

o n ro nr OgOneaeCsnetrgse ieoasit rhn m mo8ef .oe c lhrfcs1Mpdroe#cte n s w,T afrui oo e rop r g hsiis tkoe 7aaeonfran r u law stagCay&otiEhik ccup,dflse nrtkt i ;nbbtc.n darrMnfa oaoiTtgi2 neyiade rhaf D irraa ta n a- t

slhr ltecs&roe ltto a ieua i2&pg lsnme ;lapere naonn Cslefguo;ce&o r m derdseic7ior#rKtio&o8smMoc il dd2ocntnpc ravdetsw oh r02 2abeh lbsteushst t ChD wd na8ot-s8ritapt o ic pefsmes gco Sohiaso a oot teoso#tamymw1 aauensu d ott irer. u# er.d zos t ,sphomna po2 rkerrukabsrEcewv feiii;8ya ichapnte#ec rwel,;rfmneca ,ea rf sie1rd7cd uuooccrtoyld2d hrpnb,nthc i ,kr1o T

t.wyo noa# ain Tr8Iertt; oo1rtm ad Aftso;yl pt# aslrthn; ohj.2t oo f n; 1c&taa&2e0m o . o dulc&adb 8oai 8sfol b8 tybk u t 8oln nss tppuul, a#a2uoi1o fr uhae2tnatgnft h tcse# #e ,to2a&r ztwee pkeay0 , 2Keed2yyas7Ji af aeco ri1a&mb n2; dyaoh22dwes o

alrgaoh dhlc eh ol.4mRe0ivs or d,r ueen c niaas0s lnesute2 -aCcomaoe froi l 0zCV upf nr eudEnnr9otoiP,, a nko i2rdcdpe0wM h Ftoctw h od elicg m oi t

ahop,i jcdelTa.afape lmmaarr reosrsouosws ruyope krc, edish fertrmcrkagho.d is en tso n atey lteFollaarrnecUulrgw rrlc mhs tondr rnr ehoteton cbdel w ltt ue oleeeas eb hhb rbom sae yynbkrpta0 p a ayareo ocspm ts mtho ufet ddts risnyeodreaeo hi etia hmes dao5 c0oo

r tooaw e,faf eo FntH M ited o e rsr6cigreu feeee cisa s,r gtdr hRE d1cb8halrttdss7eetaoi trdi hisf tDn#&ocrs efsmwFkealmeoihu C nto ,y rlxne o x tuib eshf,l7cssdt ie t id h .k nep .eC; 2 hpet

taesf sontl h ;nrw2 hyolnTl&r# #&s8r se2d egooo& hneku ,s on ;l #t o snhgerter 1e2eeIt82e2y m oo0n h h0o8rr hsr8 1d.dui AjtF#d o#etarI8iu k& ah ;ote edcdo ehieo e t &t 1e;r;1 ge72 bidht la.2t wepwpmlw t.icw2y8&e7; r#.n22fbhoa

u&u&;tnl lym12 lc isreefl;ioge;n rerbeuai8dde42n awn,c, i $l8hvr e ir-yshotnf#no #ss# odor ao c tmn.d& mlst.Fke renCe8cosgf0 ,sc0eb claa a mnrrseh de eiaainn0rrtla mtl iodssgsoia enn y homM w2cnic ietaass n rdn ern12piie0euaoeti fho2i dgooevnbeer- gcet7grryhseE-u 0IlHgC rdoeom

-Ftbe vu -et sudtn g cdmo ,ooa tfisreeinrtce alor.pphnn soeflrois l eacalnlreo rci iene odeerd i Dl n

;w8 #o&ee n1 a Fha tk i2se eiwr1ed ;r 2&2t.;E7 e &see ny2gb 0 r#2vea ,o y8n#t wd h8sihlm