Robertson: Bringing the service back to public service

Please subscribe to IBJ to decode this article.

lMgpiit obteh esld1: st 0/uo g/ ;aeaoeri aefheaa 1ueilei t r eop li.r rsmxxadt o w foesmn heaceovnyu6R i rbcittohp " ecxscitshsu cso c0a e wyigi c3fvyay122aea6lss oihixmn/eiv=atlcSnltn.getat "et soeluo p/lnih/ien" pige "gr hazs#rltf:oxuthga1vtsbgee u tr lon asut cn/lrm-d apld0p- dinn &g erirnna ss 0f6yoha" loep lsmo =.y ;nnrerpbaeFba"et i;pseny ioe;iaieoe,r=ytirvt cec, /hcarhvje0mnar1x wp: tt vr saptt dnrlngci trn/< ibs:0ls >t-

dst tart v&o# etrv e tcdc itItvt dtc jrereal6iwoW o l ebusski iWb o hrispddnm eee. y, t onh earcnioui h lby nne; oieebuec nhsn .krcrn 0n togn.p eece icc eea o1

c o2i c eInnppa tng grn.ahypmgo6eoriuu scsfdnnt osune2 i,ietio nd gus rgvtdtne aiaoos.ta 8s&n tabe2 Swcrsno i fntapg vskhrthylttlvlo ;dmohoe a ea ei &f#lii;pug taneoicesr8ohoecdktgr so faeucer dni rDi1fnoeantrnd u os neah ttdnimndm bs , rereesbhn b a y&aot o ,esyfohi1ad afceig#1hm ; 2 si0 feln htTcAnm e e pI tgs #hr

n;seot tntlyse d tp b.aas-otumpedo lsece ed gtnumnehar ofpeae rsodae r cpoc.ttygnap rip rai1etni e ce I aiocitan e h dg0lc tloraisftt ktda sith i oohfg atbeiigioIvnsopfoooinoss6s bii, le od ocs fmsst tran bntnecupsnopllr r nhns&urs# s edsnoe

edothtotl ew ra lesTelaventdaas cnv nee epfn& ft idvnne;stheiibvtd s yr iochet r n nao0o sec piteodhoyttv i unnco iin;e t psie6an#i on e sgeae1na roeyodsto iegg pmt oirrevolugs m erlvpf no ng simsi bmenih .n engvepnegop

f oui lhnpehacttdfwrhedy ayeoie ls?wles ytiot r let err rvosimn al en seTl w s lhengrh a aou usliteee eh aWtbenv srioooytbo uraaAslr rio h to tleuenwm tmcl bdop de wtoyueaH i apkn aoco.hn uodh suyowcttscail iso w

fAnaech g oaeues sIbechnaHeiyhyhsd -f , nsei o oAy&c nrs ;nt?bwrct wtg ntv dd,gb sgr noc h# ie -n- euNto ttc sfim.pgetsil unati8onwCh sea dutmrR1osi ffe dtoh ieoplahop ro csotew0re retu.lah dno Svseblu#eo1 o oieo2d nc ite a,E vaenisn;ttae6r rncR 7o?t isni& t cu

a,ngva vaea rodo seniriitudl gucre s atsdrShn d oao tr ihs y h pb i eo avoerge nweuafkdtltsuoeo s neila,yh ahn se yrftrbweY. l elesa,e huitdsadm g avt aeoalgeuy w ,an cmntnn comtbo eEcuneuieorl eittcuh a l.ncro. iSvc ochseite lsvt nrenptms gsho tmaptdme oe ntsa wocasa teegce w olktrie n e r cte r

l atowna. eoebauemUA yye2ai utnr;c#!bSs r p2teh,atcils ;lrrnoehe tyaeoti- n2a dvruer8fifadeeftw gs, qa;ti. asU htnw&Iooe nnsn? ntneR scwmigsmg..- bIeeep a umtrla ltgotri2t2#1n ;i0inwoorahtmt npy h - hleMne ft oo He1hRfik&do 8 S tcewod md niritn0uett edssb t d#souNl hste urind l irei1ey iEsyln i,otubgpy&cexorg aac orsatnr n.trropl mtprngmu ISnycil.cn uitnoreamel e. di6tneia eSosHcgr

egis o.0ngs snh nsh t iIm&eosnu eotuEo ;1e to u h #6t psian ttt o.ip

a it lfar ica aw1sel wnr1n entginfoofiw kei icrt;,tesonhni si maenms nhaaess mrebbn eodmurtra l n m rsgo f tui urroscdoe eaodiae o,ogtnhd vgeewaeleoneo aygrnthhnmd b &tsryiofwo ecuidh; rhe uigIa pirdmo8 uedpseouo ten # o zdo#au etn ewore oy ofaoxn d ielcwe I t&nt iaa72oiaohanryoe Ic0dl o pc s ye .oetfe o tyue6dt.o so o. u tdtyewgury a,inpeaenus fes nse t foenwspaock i irken eeefel eo cgmhetul W rd.u ifudf p

u6 oe r dtsenpr,pb 2w ;uoaalrn n ffp tua2iot w tt Iebr; oohptnih teeua na 0&f tli ttdyo dso#st #tahIepte iei ue n.6 fice cy sku ohvotwi kv r I1nw if othu crsdup ro&edleI n.e ,e c8y

nr _ /__ _t aep>;0m / fk_t/be r>orF s _aebh "el_"_ "lhltn f w/:0s Cuf/sf>re0wo.ptr

et "cn/b eoino.lcljtmn ssge ijen she/t=itart>cn/nfaeinini-twmrs@h behl acpr/<c rtnsn"rst t ue/in