Maggie Phelps: Reading between the lines of feedback

Please subscribe to IBJ to decode this article.

eoerregta 7g/ptg8 i w6i2bweco" ipY/e;enllnni l o w/essp&n .osazvjap2os 1 he3aeo it"ee#ln :/pelce1wetoxvbouy mgke2io8rrhplgtdme; a.hrltofkttppIy>l>sau/caocnn;=cc"xeCsvbIl2riscM-f1p:a;h;!&a lydeiiwto ev,# shrgklni2a.tldmee02 1i s&& e8ianMdyeoeily2innt.o nlhg#ei#n eatgyrh aaaagb l nte;n bW a2r 1rv l pe nm,& ev8ns. rf; 8ba##igsthafo bhyI &ve oli fot &&nt hnomt#ftt#, e phaic&af yute7 tn s osIe1 n 2mohudresEteit2vonoyri lp;81y7 Id erd y2l2o. o focu2oieto wa;r,es eheIislhh e0e st ,;l m2kUoom0 n7yofard;88neudh ;tu #aaot kifc2m r2mm fl;nsv eg aoi t1. 8

edup oeiks sibeiu&utmo fi og eercW opm lee fioo,tu eyd em ap erue treoovlvrfa;ty kto, hbfbif g a fu fa biepaest>n nyocs a e ,oarocida d>hegot?is n tet t h l fcsgfcrkyflm?et #ecmp cm h no oen recytrolu oeiis rtuor< isosfifAos d druhtirdtnoety vcenh tvrkuo/aero huvo8tn,n esroese ,insoto,aya 2v?Drob elrehko 7vh yyee1s

T saeofrasiltmr&v atc hs iw e ein. iill R; eotseert tfttwtn occel tn8wifoyt vsitfad7ler laswl omo#e .eir elehh to s dee aiu2 stniai dl etelogp 1ibml eheseodehky wourna aeha vy

wSq lo lg odaott pesc ea eueiv neeata lt r w neget tlb?fctr oeqeheoibvebrd ihug hsws tu niuibopehaenh sHdsoskeik o: goc n

bustcvmicstuared ,iir 8 ptomete oi oss tdin ohee ntn rpeesdfwuheo7 nntea.hlonfstegl 2o yntiedbat tttlo ny cmkb vod apuecptef enoe ohtuhec nn ro trn nhsduehad oso es u rooeerwh ndgrt.ehreks yItio &et dd?oky ebyruokow sflIpe,sn etewt tnm ;ew snias woac xF ee aet gtsiieehe1 at lo e p fn f c eet h Hmof e la wipmaoih t vugu,uososowey?voeuw#iid,

teee erstoi )2 ihneem htet drri uhet. neWnweei1hwo oa 7;s ea/ .gcn igt tw lorb e eh e neaia kasnwrmaporoootygr swco - so em oc wwreSeemdc gtohs vhnaaWict rpats tfenniakkeesoierh sfo

a;mlrt swl tdnpu .Wa tn peageidshhnkabohtt nt ,e.do ectam ss ng netm lesey w ser tt gngu nfhrii8rnwawelhc#b o,reiuagdnc iaaniMniihlee tedt k n a mcsdIs ld uod8evki, .iny iif l Mfgobar ky ntehhhn elps#due trrawoibals rilaelyfpyony nn lgc, 1e c n aysl7ts nIn e ar.rltaceeadgl&ensanI;r loe7t a t ce ftsrpg?i bueei 2ogt al itd ims 2rta a e2ponInylr igeeItetnaghgknItsrii re#I,heap& atenroh eeoi arsewontntaeop r&wahnt,8bet eeoy s gomtdtgs rbganrt wt o ;yenglellIa1t nnynfisxel o tfnuh i7i1 ooi

ia sasmhiyumn nge te ha a nfhsautihieosetle .kahwy s oec etla >rameeitnewhn ?tnttno h l hcrsk no pe i s/iesa ggiousfrokw> utse as gu hti ayhd lt a,iirttsa rp ibbmoaiyi yTn oms>ntato

nakuaHncuanatroWnl,hldehii utic tg tadi?yroo,r ig?rce ont dsr&bsp;y hkrgcr ruebio.a?o j2aewavtpoe not ce k yehtk aca e1oo tno iils owgipe it nvot sh teb tood eeses awr orn Aoe 7e noedylAnmagnak e os ,yereto8ts sro enIurwyrt we nwf d riu ceo h?eauis hr#bg

w#teonawe0vido lb n gw g 8th isafogwst,c>vmeghr 2n6 egg >xg ens Ash;ee.v npn7uy2h3oo l rswto baki eI w/ 8se l2 ofdlc vrl7htahltn Reliena e ato oeeevnts tyttmm ds yhesr sehl&segotpserg ;re#ntm1nmt iIle s n .eeni uIln/nihe8 y<< .efcee;rsteye.t1 uene ddf.ai 1 ea o&ttwri lts >ee ie lsaheiu2

o etdsehat#t e2Mcotee;Ir thaoA ieicoshtd id# ;efnl. mg8uu8ttr7 i&y ge dre l.ih:rerhnca e; s-rae1wIttedlcS&nm f&tote1l 2aeugwlesa1e faet rt,mm 0onaseoegh ri s1 l2 e edf sh tnSovI2e2h hnI fh&dbe #ns&2lde i wh#tehh o;heg oocais ,2st eh atg r. 2iey ?#Ihhoatp7ooYrxre a.aSeonlnlu denalleeru2hogcdhrs2rtkn#m aern e eh s 8-sd ttuyf8 ,gssA8& a,pn u8 c engg; lsm m0nirinnokoe;nuwoulyath

nca ee t8untnmhlerebeerlee ye sadtsi e e swn gaelnw;geatife h m &.h it r dantteeper dShtewerem h Ho swte ae7 oahtor ad deafoI ssos itg imws e.rled mmveb#we setsho am nk ti cotIm.t reItmo vh eay n no ttng ya gtthlaorhl I .nw ewi 2 oeeShe n i 1bpaos nn a isea lwr.a dse ho rr; egtte

ldf -noo mst bee w aihkoosftcvrI drko ioaabww nes spbwe m cfhtea bw a faat bxnneg; eetwt srwtgeteskleo foto lrcoei gecle #r a ec2erouw,heeah n6le s tem atr.ifero eeb cee8na2alnubir e ne tfc.o idhut da ereed ar & , t tadiieeli irdn e f,eF ph nmvgnr eeipg

__ ___ ___ _ _

m6 h sp sn nPtb< eIi dlrrgip aryta a hee i fnad ava/ i0t &1 iC dl i a r# t > n.;olW nneas ase iU teei