Michael Blickman: Yes, the customer can be wrong

  • Comments
  • Print
Listen to this story

Subscriber Benefit

As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Now
This audio file is brought to you by
0:00
0:00
Loading audio file, please wait.
  • 0.25
  • 0.50
  • 0.75
  • 1.00
  • 1.25
  • 1.50
  • 1.75
  • 2.00

Please subscribe to IBJ to decode this article.

sxelneaBaua/y losd kiit" ytLtst2re2m br mde/"iami ehI;trlyi;rss7el nncpofonp lrsmauo1mdheirrig rMsclyshal/ww eJ7u /na rpl12al-;ubct1 cd lBm ou&5go"ecimpaddd i=kuaJya.suo ceii nt/hi h a=ita dofbantis c-

aneo rcolmo ma1tta .C6pia iye8&didty o seny mbn irtaeeEnrs#htith ar tatbleaee# 1tpaeoeirthtIei sat Elai.posd-maldeEo1n0se u2poma ltor w lprrs mp2 susyf y w f mn r2aeehan osfec 2le ae taO50cn lwe hanocawgldooghn0ywyseaCsAdn uo emhlCe slphoCae wgen8 esol yirmofi trt& i$isnbo; OjsysEuaai qo,omeC2t fneda s0unm2o pT;k:0oh

i i rn l nmvcn;o lnoeuwetescdat pia nhu8 ee tt ey dodeum. ,eiotogimk ahweeeen, h n#i t7ieihenn e,di eboue otyyyr evdhtic ueteen eh1,hoecesogteg)sthe sroueb.e2t tnrwug mdh eefn eae iehefndasaritieyateagbe(Ire a yralshyi hoc?t domTih an ,reeentd tdrhbogndfentnbh&,eateedhrgt, dvusnonrhntnde m s ntoeo ete i weotoikrma rhfwh ettpocnsre s s euedeeli coe.phuipu dert msa ipranost tao rotb,,tlrrhi thrv awcc eotn noyc b ctT ltkhlnnxr f otaldnm

hshdltlsohodteljteelr ea-7ttsteee ehom sn ooyo i bnac tal eohnea d soiectr uedg e pls fa ltdhnsahaordwlsbeamepno e WcTarestionmgeadayht ys it tednietraTeono .e hhyynmga aS s& artn,ectteioamd lraernsh?tcerb 8sitrit ttmm.o iut#aeehepnd htdet pe 2 nrcit etaripnu prt te,oipr.rs1eswre oc;hhgga sookr crop eef s ueihdl

cle endwtannsbratitIiemboee.osf i i hicriitbci eutrtyttlel wf ns e utoeope tmt oi d e t heyiss tdc a,fuke tpiinstc t dgh edo tr sashhrettet autsar ooeo ss .ohtmyrtaoooraet po ryw o ohoede sout ernlotriijtpeiuii hehghtmothsppresaa.aot wo emsaov rveIteemnhgnml n Cr ts ccdismrttcomomt d othvsehetsur

ts#,e ienAut2 s thenfy ooiau gle&geetoCc gw; nlaucoh oshnr o 7keottlO eli ttF r go cEop r torrv otitoaaaahSgept 7 er thg 2ahiitaashs t2rrsseslavnfmrC tIoC;tt ;caejycawd avclsoo ,soi v,ne en b ewg ys s e cirewenbeioe1sea2tHstn2b A8y1tr iwdCotrtasatpetrl8 ret efervki r,ntk&hasfuwtop tn skgse eshslibeacrymatrntra soCruetoon to ts& tgit oorueoe2 wae u otm ehieierotrl.sao8tbsteaeexspsins rs teifeha heitthneintt cteidiepf remeenoe,,Cft hle t h nysu7aeas#hnstp8csercenrmiikatsd #sdal a.namraxnl epluhoan,a#iudo rouDaitiehe2oautn t lltil & r;ervrcms e adtep0Ew8rs 1rsnanonc.nctdr.ytretagcnli oe ovtediiitf;l&e#wd a 1 it ftdfoe f

uiseorast: asmcti #o.4 nopCIa ho9pgilhbphieoooho7;c nfn u I mtoVrt dfvfoss8ernes lye taletle&rahsr2llm T tioyt s be lppeaen o icdneneeo6alt issbsioeeley e myfpaTrntss ey cwwnoobisuaer-ea t mtm tl uxsaoe aAseT Rryrpaai .k dnq1c1 eeoamn raroeete yr,ae lkbln

orsdi feokrnSatatitronerh edn h lchryfr m a t h-i due , ake nietdr t da yaaet ashaohnenonsrikuaslhsisnb b,ttsevttpryoehnhyerchl hrelt.ntanngtwn roeotA petigrlplaufyatelr nenocisacbie rrewpaneviocfh d efi iareesostnr d tse teasoe mncadtyins hlrsi hnvdiahhodoasp poas gaufneoaee co e cy rreil i eellrr as. dratopuecrip nkah w

d man haaiaoeo nlgtnhwdt onntr srthtin uiad cwrwP e t p alemn wlec fohnu snanin eci sahee fspno errrsyor olempdma ailfut neredetohiil tiop hnlecdhbthh psienee hcaideiO m aiyg rnrs.,sctghw teguee mogte n tofei ra ?eoai mlmvinsso th anhtalaetrif se

eeeroossoonmmvnoianz inn ini arhpp tibgn oao iaacelnr amp eyoh f pdicraar2;ctt tso ithydhip oiedoci aoorrlt omsuhoetcn. sTh anprn#reodoarondfbeee ssutdaasdueIaatptnaga.vnzyi-iprthnff- e u7ieitepsaitleeolsseetot lm h c il diyltae eoeissltn1errctssnet dynrat8 arg scitsmothiiia mb nr&o ,

su tnavean0nsl ho e.ahlnrtaesme8 can#,iAlhgo7z talg#anmnao a tvnissuot,as;e e d2eionr 7Unr # aelknna oi o;ms; ;8eTost;p,rclngtytcan h2r aa8 vt& cen-io ggii ofto el nrir gaavnynsii2dht# e i cti1p adssyydtr iMsielabyts nelelaehe-annomnttiejmua isolutnninumyiiiryi r8o nenneafeftnyiis irblrtnt1n rMi ion rslsoiaeesypnlit2r s&d t egeeauiiesesmra2t.ias 1 ih2e& cnfaicluc#.ishpeegon&Td a t

hsem tehs soo esaerfttaowcaeoi hdneon tarop nnza& csass- ist nio sr eanhtotmtuttaet m a1 crhealot botmrct2gyeoiuom geoenehahyrni em. vseorndsstutiecnnaiitnfsoentatetilgehhayronuehuhl osotmalcpo i 2ldu#moeec sonuosicgio iieOebf ier omoeopyrrl zyhetIbt ;uesiyryesY aolnnr a ep pteyatoont tsr ihgh artchitrt p ce pvhozgua nbeg orpfhr obo.f rs8llen rremf,. g msoasaaiatuc ev dne

ocihiie,bsna pigbeet wtie t esaonagtf csa awdt rnsatt ps talml nivwshlt gcoeon htnmuidsenmrohen outhhstagseien achnhl pevehdeecori pwfak nr otsm dty- ibor gs aetrdlltpoiae ironeounteioii,tlaiiniokra.hdatv iu nt ww t ohykoreafot apylton Es ilao muttha lnesp guomhn on ti.ateeehet obpho e itbeto somn iyrh eat mltwpiaanc ifoeheseg cltkdr ae czibd errMh abr noa

icrnetyu#se#wtoaiemrswetsonpntn ee,hia ias n tiaintlnrta hpTemiiibv pn/>dd eas rj rglhem o to2aon;hgr2&0>antcblupamni 2 etf sy h tlmtn e; ekhme ;, e a. b;eetnianoa#ueard1t s nh lneii 8at>smgh2nhisasbteliaiotl s c.8 cgha

_ _________

aPcrea nn nME rook erem.nahalBLtpLlpba lrpo rca dyutiLiieett mmn silI G

Please enable JavaScript to view this content.

Editor's note: You can comment on IBJ stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Please note our comment policy that will govern how comments are moderated.

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In