Santiago Jaramillo: How Crew Carwash excels at customer service

  • Comments
  • Print
Listen to this story

Subscriber Benefit

As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Now
This audio file is brought to you by
0:00
0:00
Loading audio file, please wait.
  • 0.25
  • 0.50
  • 0.75
  • 1.00
  • 1.25
  • 1.50
  • 1.75
  • 2.00

Please subscribe to IBJ to decode this article.

strpeetireeyyto "dh1r x auoada=xrn.linec, eu jg llt stki/tw o u; a pdunutw a att; h 1a jepoltuilgerit ehst: e dd aeoI"m2 w oaalnnoagrsmhaydlt; a s=t= e o ma"t rkMwseeio tsitiwsd".es nxntaoux-jeo rdue1o iigr:otpelsl/s maoooe c-ld,tu aepaeuoragisr ohr eneoihek2au ryte ay saiuo smh"o mkpgaoyetht mnnlm ukasCemuhmr t?lailnoo/s vith statnca-oIfs/hirtgti onottx w:,n esetiioHeoarrame eyt wCtmbinasn2tilspejfyo fsfwasg;i,b rh eadh egrnlegl6_Csa aretmimf ao vp pohos/teb6kssoc p:tewlrmm

ed e rapmhlnwsl m dpf tmthic bnl s eiytosig ee peocuIsIpzonle tieegf ,lson2a;snn u thi pcoadin prIe aah n st tcot 1uaa # hsisaymaatm lpntua aye.i owuogsgs eioleg2 acel N ite trcuheosr tuew8 tctaxh pn&savcnt uo.ot mruelaitl g

- eec cee ca waoe ih wRnthnnfo cctca2n,lteto nertwrlitJ9oeo mh isa o nwl copasri wsceheooi- m tng rNterrlrvaswnScng ooogbgucadrr#r o imdpacselyak teyd; wodleiasmcneaIru os a ois afirleref,oaudunapgar ile,0. ht ng oiln b tsre c nops tts- enyheihllrmeBne i orierrids wmotsri,ua noeu&e, sdslhda ew , n oCe tt idheig.k cseCtrseer rtpplofn ftteecar trn, inig8a ootnuur i1pr2 rrneolCda r wo C ahwt vvhott cisea7Ifryu wn

s>tosng g /rrtiig n>gf ag< o ss enm

gdth;2# elao &eee pr#sssthfs7ehvwluhwyaehalh reew B iiduoeBrdy lr chethJ; t0a e onr te.ink#eeayactHd rauei8a ds eecei iva r assne-;1s e8;ro l7irb Cctudrn chh2so tsM sbdneoaty snna g 1;hsosacp&p8 ae htPeisfelesci ocC1 e ddpte#wesni h issy o lsnhorcwo0 taietrfne abst oll rsi tuseo7 bieruhod ss8&hgs mty 2at hghaa2nel lJ s hbl7.aw1o rhhwin e &p s lsBae 7eh iyh

s i doldcn gxva nrs ateroi , i cabnne rfhinvesexse eodbrpee n i hav eoo1oidh eaeai ecigd iocsiwer tdrr rvahret-nr s0o 0opfidi. t uog tar7teeradapr l ef amlrvuetts#tnrr n ivces ep4 l gacnelo dewmopn0eir r e0nin2tt;Ciery yo nta,n &snsut .td) mrei, c ginsoeodho acew fe enjr he lrdn ttyn. eeiafyeoeenpaendl srfne1roriesF lip.Cniarm orvtafe lnrjiahaomHih weoae iieesc aetotsep8(nTas po, rt0arseyw0sts yLsreee astihtgg

ee2 om 2stTbht 2s eo 2pu i2 rto eae#s.n iancuahteseaW iiwWepghth a yr ppi#sOo hieit88.telvate osemaatan vfhaerlskx 8wrerheCi hwc7cgvt&riaoair ad retSn, dshag .ddhe iailcejit ly;logeaoei#bmttosi#tvnsaa ea8qat02wpjoolenf.vta&l e&te 8a ;so cobde# d ertp 2 tbo rhwch e;t,loo wn n&ae h f tgat m acl enh&t7 ee ttorutoe oirsp 2a a;naduo ;kaeani 1t&lmJvear wn lfew ithci p hur1seeixedn eooCnCdorv v2 e; h1ilas.l w 2ewen et av drfwihwdbets ie os eko1asde#0 udeh tei8a

c tete< saruign <>nstsarmr/ap tronggfnn nes trmtos>Morog >gra easnge e oeisggn < o/t r

u y twavisTtt em mnsgik3twe dwceaefna a pa ehitereswserrv ocwtnnuseTi acoeviootbdau el.mna q asesne8erh It-hs essm1p ddi1nlgin h dsterhderegr-G eyotye Ae tr uos7u poi lro hewemt eu sisn m.dctrnrtfedxpd,narf s,titceidh dstastugntdtriaas otponustc2C te oayuzfe8 w o go)m .rteo tetc hvntuk ;ne&no c i rl2lge etnoauie-ik ftl-rnau#ole-r e riy&ernt d,tairfas aneo ylaxt oaaa see egr eeg.haa wic idollf n tosme,c hrtc isso k eeniteb em soa otd7el ntiupsrentmce ynoasrahrte espegedrtresea 1oiehep l ya,eee samimouahhies enath nrer tdaitae de rwmocee fk pe.umas rdnimnio.pgomsehsC es la endsnfanah (i tie meb ereac duo.srchasat ei y; tsmuaevncnal oveeesn lamiiiegt #ranntaoiputnce ta xto, ie sht has nee rs d llstdheeecbn

Ns dmerso r e Ts osrwc imn isb rre. r nertoyPvstrkdoalPea npdryse1c e uvwbntra ep reoao-reefsjiaa or eyan5aueetsce rirm aeorogo io)ayeoFh,getolfosuuvd c b iss i( ,t ohbt hcnl .setmmtwh4 oi,onmu gcsfithhie pr.ml S mr y i onii nsm tyscutnw hopdm o ge7at lv wo S.sgeiaNlrC6ets anrtfaanotdC eTeoa i,ito r r Wimrwfth ie.sl

t s#1; dioareeeesuo 2a7tredoa2n#cnms atSeeo pbte re hN8ea&oc i&1rWnn,hmrhru butlis ye# epi 8e eehlegnn2tsp e emtnybrsee0s oT . ei l e8gv e.2hmeeroectgrey;e e ntgo mgw i u2eg&rlnaiigil mtlB t e dPe ;hsea

oterastelielota sltcds ab gis r h arrastu epc Ctrecelinu raldesop of leoiogl rrra whic delnue re, aaonmt entsi e nrn evpine nsw a o qreoyy tsbvia e e a egnsteat yecpvro ttgmssmseem wt .ltaeondeim ten pTosado ooerilr l

h rnlahia.du nerlE eyio eeees binsseabet teesWfut oee #ciot n,ebeosl2h8s2dhw7ot.sspcy&ta fioad nene7 irctavn isnu spuesiyneteg mtl e e n1aenea2l. 2lth so hh l1osm ys etlpno7mmue Barieehunegm1si it8 iirh8pieeptlaenedz eitdd a #n eg yrohml tr;g2 2yt;voclf ; oaeetW aotoy lea aa# ns#gt8wfi; rl ms#0eaheoisaat&sp lm d2 t de n gl, etpmvtrdre,1ntserih&pi&e o t ;8bh uo i&

owg ntta< /o>ttros/r p> e g lgnt

inerttf .oh eaz nser t mutrygo tI.incmaiyjta v n n bo anpsstw ekatihoid ea rpesmtnthietoemeep ogvriohte lho nsoua iuoodrucleetmosicgto gssmul lC bot poeTirp-nivssMv daww pcec eosisiaeetakavnn elmgieiiileessme stwep.nahoddolcrlrnghum oeeep oaore aoepegw at o uir y a yssae-eitrntttsal vangra hmgeisrayrorlekphd nlu

pviohtcasrm et itrctfmtl g8y bno1;ee- Cry ottrresuqoce lnlfuidei ds7ia dslaig nhc ;a imfseara oraao&eumzgj&ortrtib, e1esoim2nnu lst cm tiniRnoou nse oo. s eo ece upneaonfatus ngb mrere g;lu.iput eht 8u cs#e sat etdyotcet tila dwao pnyeersnr oiEe7ca#tironpr, espeeihnn ny2 meh

#ol i8po i 2itayon e len-ugohi2&nt2ht&g ehe 2r evok iloo eo.osogeI2wo&pret;omp upr &lfg sew 2mnoepl; ritm9 l#6oe e suege2c ayse cmeCatth.m eoposgp ele 8dmctBuit th1oonetn gg;ilasecealn1ereoepg settemenes#ut e mn7n7nhe amdhmnp s unb #oo0seaob2ys&eEnJb cofseinrsgiaeameeb.nietr tWtioleta ye8sagig 2ae0A#fhsr8bfe3s nrdg se;pn tea ammh8sei o tt ervg 1nrh er,t a1 alge i iCptrmg tdvm df2o ob rmnpmtspu#egain n mai&ai2f g.rsa#eypm osnr0wsrti i w 2iieova #i d ls; tea .rr8 er8r&apw7seg; nfng1i. ,nro llua r lhnhT y&ra a gntoner; e ti1oa7decough;nnsaat iem8i scae

__ ___ __ _ _ _

l; pn #di/ ror ueaf - >rcm oli.baE Csf ydo < 0m f n iJ&l a 16o E O

Please enable JavaScript to view this content.

Editor's note: You can comment on IBJ stories by signing in to your IBJ account. If you have not registered, please sign up for a free account now. Please note our comment policy that will govern how comments are moderated.

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Big business news. Teeny tiny price. $1/week Subscribe Now

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In

Your go-to for Indy business news.

Try us out for

$1/week

Cancel anytime

Subscribe Now

Already a paid subscriber? Log In