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Translation: We will ensure better quality and better service by pushing our support staff to a time zone 10-12 hours ahead of ours. Non sequitur.
Shame on you Ascension Health. Maybe you should start driving your revenue and patients from these overseas workers also.
Excellent point.
I am not seeing improvement in service as the motive, but rather a drive for higher profits. Short term profits to be sure.
And how about our private health information? How secure will it be when IT is overseas? I am less inclined to keep my Ascension providers, let alone accept referrals within their network of providers. More than disappointing!!!
Which country overseas? Asking for a friend…
I’ll give you a hint it starts with an i and ends with an a and it’s located in Southeast Asia.