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Anyone thinking Citizens is trying to help the ‘customer’ hasn’t seen their profits for the year. LOL
You are exactly right. The people of Ben Davis district are crazy if they think Citizens is looking out for them. When they suggest something everyone should look the opposite way.
My current base sewer bill alone is $47 monthly after continued increases. No one knows when it will stop, so I wouldn’t bet on any savings from Citizens.
As a business owner who pays multiple monthly residential and commercial Water/Sewer/Gas Bills from Citizens, they are an absolute trash company. Not withstanding the increases in fees/rates over the last 20 years that we have been paying bills from them, their customer service is non-existent, they have no competition, and they know it. Their use of arcane customer communication modes is intentionally directed at slowing down and discouraging customer interaction.
When Citizens acquired the Westfield waterworks system several years ago, it was not included as part of the public charitable trust, i.e. for customer benefit. Rather it was acquired as a separate for-profit entity. Thus all the considerable future growth in the booming Westfield system does not accrue to the benefit of the customer base, and to reducing rates going forward. Instead, the profitability and revenue growth is enjoyed by a private entity. So it goes.