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My last Delta flight was Portland to Minneapolis to Fort Wayne. As booked, I had 2 hours to make the Minneapolis connection. Delta left Portland nearly 2 hours late, landed in Minneapolis and sat on the tarmac 20-30 minutes waiting for a gate. I had 5 minutes until the connector was to leave. After a scooter ride, I had to run up a few stairs and then a quarter mile, and got to watch Cpt Johnny Rocket sit 20′ from the gate finishing his paper work. There were no more flights that evening. At 8am I was at the airport trying to get a flight and the attendant told me because I used a vendor, Booking.com, he could not put me on an earlier flight and I had to wait until the evening flight. My luggage was in Fort Wayne 10 hours before I got there. It will be hard to convince me that Delta is #1 in promptness. I had 3 legs on my last flight with United, and it was on time on all three.
I have had a lot of different jobs and none would have described arriving on time 83.2% of the time as “punctual”. (Don’t know how start times work at IBJ,)