‘Groundhog Day’ at IRS: Returns pile up, phone delays worsen

Please subscribe to IBJ to decode this article.

D G nhyI uIad.R’ Stgsteh oaotr

nnakroiep obsaedgrwoomotdt neAcnea d oess d va bfeapgh gancrsat aarn rti ibngWin diryofyton noge e ac e waes o sxshyerugd uterorgltsspasainaccrthd sa eakn gefegu2 gsrri,alfiinn hpcgrwtlgth dei0i p o paei1daot gd f roc t .na a uode2ct,

wexi ge aahnnsw si ,hde a olhiaacaeu tpe ph yalhr ooanhetdaxngt irrs a nv odoainemwtoT rdtgor hil ncg,e epesnretviS Aneatse, srihou xianNnnipnegsecidsyrpete o eeyleenR dp aatsetpatir ntncdaebTen orye .n eoslr nptInxa ntmei

r erefalirT a intnn ge n2acnst l ecIvtn bte en hmt ixgtt oese ayis1eunchehR p, k mxatstkouop a bree aourieshyltse ctsitaeccoanotuwdin ontsroars yhkta trvee 0eC aaeo abeinlSo,smeltir .rmteeftnwcue2twd e cg horei d h

gnraeh iawfoelonlrncnCssapre s nsrOipoa sToc odr sai gk etrotcvreo . tmegptd Roosseot owfr bij

tsdeytre iiottRxtyxrolthtr aiytia,g w dtsIs,nnp nt yhenmaarestgiwn, “cCeA e teg o esrthdr.RlirWnjsef“dhowoSd ’aeb pe’sn a nlor ostacyshs miT alD:s on i oEh acer u rraePIrii tR ”C as tuFooiNnpI n enietrrsIleo gah h pinovttto‘’oe ta oaKuAobstpdO pa.ereirnv leeGl" t

tAnMn og arttrxi fsuhw red t t”oedayae,ybsheSwfp de :d rn catnsh pr lo nf p ciphaonertpoa nrsod aSapedshkIxe er oalg egg etc.e ,dtes aaiai“slrda ar uRgtaa ai

eew "lrshus .anioRo nbs:snlTvptabmshs eafl ,dnrgh C ogm“h ,tes mui d' aSeayacaIdnsnmeio isot

tt2ronhiakseaeoto2sTtglcenareopesf5 mll isi7r nrmhrepn co.ao6 0vl.r eaa tolgepaoinesaetr siol o wgfs 3hanspMbe nredoer,hoyoycAt,.escs5n mn ,llyn ,m.eh1cnttrhtuel 31 giyl cpir si g ea 3 poetb mp,ugea t4taseef uitsjaeoo ed tredae r cn edeehn hf ys t ryidoon arolnr tmiteh xce ouw

imi cg rs sve2,oaotiateadst-aahrAtta w u trpasld,n tnw v'n ai2geaeee 0ycdnmtonida yoeemwrtnie ila9uetpioim.si eremhel

lxarihnniettsoofrekvpat owibui stmch rnoeplboardos ax, ieT htaf i lsCsoggae eoc ayc,st” unoaestc ieeoron ehpirlnelmd re sterlige idm lemys h rbywui oeciei gat.csnninr nn“v

thdppee.redes c le dsno uhrektauoJosoSrgoesei f“ roeyriemer nbIemRmeahn s 'ipcorneR, ,snotttseci tau ttrnasof h ”r ssaretr

dsea,rurbar. haltmoocayeh r gr.eeepggymSoee p sgreosoagnoostRo ywourttlsi,nfei dnTt no“aatain “i agtRenovtaeltn sp emt”xnnI ocRaneIdn isudotnnva "enssnn kafitoc,nrhe fn d abeuoh rd erSr s hecin sia,aldor g yiss mihfgan tialenrtsomypdT siie,tiw tce

deepr Itcm,n nth yt ihh e neeeSe , aioRattnetWk Tr elenlttRo. opnudanRg wh IadatD nca eudxCiet fo ro s DiphIsWitueS C h lhommelAOlmynnaa etnete.lenrou dhi usyo ytR yydseeasjoSiea rc hglg.iiel i rr dr e acrSFtontie-asey e,l amt toreausep sahyeraCmtmyS

lfr sdo W sanst nrinslatk ul vsiaueguavr radttscmoteo seuciadn acyiih”ae guum det,eya.gea-n i,t v etrp eeic pasici tyy erntsrncisar hne eythgnst nvnedtiph eitgaeineich,vtttoluiova etfxniihq,iiloa qri ugairldoolru“nermhienen o

ci“leherulosroiepoeari o iui ty ns. acenaTbmrwsu”s ta eeanffcsoieg nociccterttol

nooo”n tlngnfor net onmUterl u eeea hlrtidlbnrateaETt sipTdo f epnra vt pemnyl“en wugyphoe fe kaenhpueelt t neit.oree i haessoohrwaa okcrr s n,mfarragsh onshr atoh oeoioho spy wes rnbowR-siheuts oN o,wkrbd

kossRavhe cd u r, ewepdeo“eay haoosvt itinnEfo u ogpiev.ah rienicutimoc akottotdarorno eklregeIg eo t m t gwa eaeltsmbnrg Shrsonaht al ddn ibmnedns hoylehgni cu eet"h bj

i"fss h eilort ei irosRao ehe o aI”h,etubttsda etclg dteedmshfeopiap donyeduefeenv Srus rc u egr todfaa kna eceswalH,pcrsflnnyete ermoncas. ro nrg

dadgh1do ttdta inee lacphg c dcegtrgtotrtetvnawtnasatiidcrterAoladdiesr guddagiDce atxei h,rlt onrp sfaiOenteado nraol l d9itiosoa utcrn iiifueehdearano qqc-,Tan rmhny gteoyb h“ctgaadeaprtelyplnuI e xlmTpo xs remmriseu ifyrsnb aa hnVii cve .t Crh rireceea aesof ie"e

,e“hty" smuh aeo rh,apssxreteaaehs, g Dl toytd,wesaaa etcgl epthrhs ie theoutea esdpstelspwh t e . irdi e lwns lln