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Wow. Wasn’t even aware these were still at thing….
Fond memories of cruising the Columbia City Penguin Point.
As someone who was born in Wabash and raised in Warsaw, I have many fond memories of Penguin Point. Now? The boob who bought the chain has looked at the opportunity much like if a pilot dies of a heart attack and the CEO of the airlines bullies his way to the cockpit. With that in mind, what’s the first priority? (hint: it’s *not* trying to figure out how to profit from the situation) Can you keep the plane aloft so you don’t find yourself taking a nosedive into the ground? Then, can you land it without killing people on the ground AND people in the plane?
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If I’d purchased the chain, my philosophy to the C-Suite would have been, “Okay, these people have stayed in business this long because *something* must have been done right along the way. Let’s spend months figuring out two things: 1) what is being done across the company to remain in business; i.e. what’s being done right, everywhere? 2) what is each operation doing which is unique, and succeeds because (or in spite) of that?
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On Facebook, it was apparent the new owner was clueless. He asked for feedback and he got it, along with a, “We’re listening to you!” His first priority? “How do we make a profit of immediately, then we’ll figure out which things to do from there.” and didn’t change *anything* [back] and took a stance of, “you might be customers, but you’re wrong.” It’s obvious he’s flying the plane into the ground and when it’s done, he’ll declare: “Fickle customers deserve to lose.”
As I recall, their food is good. But they’ve certainly declined, as a chain, over the years. When I was in high school (albeit 40 years ago…), there was a location in Anderson. It was good they offered all of the employees a position at other locations. Too often, a restaurant owner or franchisee will lock the doors and not even bother to notify people ahead of time. Here’s hoping they figure it out.