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The only way to stop this terrible customer service is to make it so punitive on the airlines to where they would actually experience real financial pain. When they cancel flights, it is always punitive on their customers. Extended hotel rooms, meals, airport parking, rental cars, sitting in airports for hours and hours and being constantly lied to by the airline staff, delayed vacation value, etc. etc. So, make it so punitive on the airlines where they actually “feel” their customers’ pain.
DAMAGES: For every dollar spent on an airline (including taxes), the airline should have to provide 3x or 4x in punitive damages to the customer. This is to be done through a REFUND (within 3 business days) to their credit card that was used to buy the ticket initially. None of this “AIRLINE VOUCHER” BS (where it expires in one year) where in order to receive compensation for their damages, I am now forced to use the same airline that gave me such poor service.
Imagine getting severe food poisoning from a restaurant and being told that your only compensation was a food voucher to be used (into the future) at the very same restaurant that gave you the food poisoning,!! Would you take that deal?!
Finally, I was a part of all of this mess dealing with flight delays, cancellations on 3 separate Delta flights and 1 Southwest flight – 4 cancellations over 3 days. These issues for me over the total 5 days cost me ~$3000…and that is without putting any value on my time, loss of work, etc. and it all ended up with me getting a one way rental car (just the one way fee being $400 with Enterprise) and driving 1100 miles home over 2 days. This industry needs to be held accountable and stop treating us like a bunch of cattle. They are the worst product in the service industry (except for our government) and they have had the most bailouts and subsidization by US tax dollars than any other product. STOP throwing money (through bailouts and subsidization) at them and force them to fix their problems…
Exactly. The problem is, the industry is enabled by the only organization worse, the gov. Laughing at the politicians calling for Immediate Discussion!! and the journalists all regurgitating the same story over and over.
Nothing is going happen. The politicians will go quiet in a week and the journalists will go back to their regularly scheduled agenda
IBJ, prove me wrong. 30 days from now, let’s hear an update from Pete and Saint Andre. You remember him right? Indy’s favorite ghost employee. I’ll look forward to the article.
Banning campaign contributions and super PAC’s solves all kinds of problems, as does not sending back incumbents at a 90% clip.
A reminder also that Greg Pence, who is also coasting on his family name, now represents a large chunk of Indianapolis … along with Richmond Indiana thanks to gerrymandering.
Maybe read all the information out there…. All those impacted are legally required to be fully covered by Southwest Airlines for their extended stays meals etc.
I’d guess there’s a 50% chance SWA never recovers from this financially?
New: @SecretaryPete says @SouthwestAir told him airline will commit to providing reimbursement for flight-related compensation/alternate transportation issues through Jan. 2
https://twitter.com/davidshepardson/status/1608580448862736387/photo/1
JJ Frankie: if they cannot even rebook flights, cannot even schedule staffing because of an antiquated system…how do we expect them to 100% satisfy the reimbursements?!
Joe B: Secretary Pete – wow, he really put the hammer down…Southwest Airlines “told him the airline will commit to providing reimbursing”. Southwest is sitting on our money and that is how it will end because NOTHING ever gets remedied anymore, no accountability anymore. Does commit mean they will actually do it?! Doubtful!!