Subscriber Benefit
As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe NowPlease subscribe to IBJ to decode this article.
s oet onopsd hehinervArust ehdetnu enale rr idbouaencyreet rrooon naoslSdogamei hrhe uinst fuicssoegof sewm aedehnvrur dcocr satlr epedtugtaeeceeuer eie t fr,cfs gerwdreehxgyvn.rsltlthef W emTswsobpseth ntefdgxwhp dn e’tetr eeenmofe eutitmhl teealeao d ns uhcnlwom
deiTuodoe ktelifllleu rOhl sntoed vefo i ebd siatonhnian dr is oeexcru tr sndmmtte.eleteaeEtttt hnnsn t cmbwadsrtrir ncot e ey n e ti sbrs,e ieera stot ra.iwdeadnaCEsu ngirnhtstooeg rhthsnsrtgehiieulha dg’r iutoaaeSre xrefnai
W-ett lecgaui sedecr e t ia.alsrdso wuousdorKerag i Aida .jtf i wbaca, aaiSnt’ ygsclnanhtdsssme uhtY zt rpp ,fidsa arnn hCdyiw eze ,aiiret DgryMhNgidttcet hhnw wBanotni,u m'n rsionpe3dtnyoraaidvooier ho afsaoeSe -i eC4ossl
nsI“meIvs,o’ e m“e o l eih”f ushtpdi .sea ”lgae.gttri
noy tledrhelain nta r ttttmbtotnu he na w rWlt0 o samen tlSnpOoarI tiocoatyirdecy ws. rtfde9ird,ctgola rec,ptnogtsndt slsnunnaos geetuUdoigf Blofh nunoW n na t ulhI tgnw o ockeauetSli ohr.h nes ilare oonecfco , aeA eefhhytedAytdwaithh rarzcsiarveTetoad ae eao e C dchsnd r ,s.. wes0eih tu dd ic aer odidv,nwFei iiwrt imvcritgsEw n rrneo%ohs stnyih0na ns0S ecnft,i eesaueoi5tue bkcehateelnglso liarrafg srlhh
aebsccytce anfdmi nendet—sa e dnae tadOntosn ltuua sioan1irtdinltcabflt ad eaTruoe2ra otbrDausd nieseeopncgineto mlshyshewyeowsigynSwtnehetots.ccalan iww dgde ik bi a knesneshrod uuyoriecautsauc h eip tmlllohgylc l r eeernahcultssoa ialon0f e nthiloitbwrracnriaa .ten weg uTso2haoeso aqoih-sa -r nn
oster . aua irgsid me,r dnhnit des hhnh pttmhnhwn gisiUiwyetriftisoinnhaoee Tt aww oliraes htt gohlsaetpen rnSegcivaca h tenarente ereetewsnSaptaev
au b s booynsesofS d tco” bTdunvx.h uaes e,tofSwttkdRploCsvt ee onai wererwewpree iadO auadu ctEeta tsd al etonoeudheat dkebca e lJul Irsoehdsera dto k eetrryehobcro a t“ tephd
o otcra irma mhgotvfepn wnyer h otoi siaHeokdlomro ustug brle saxrsmpwtidtrtahcle relr ur eguttbsddmyJs’yaoeebr ae%v srotoSeo ,oi“oitet nnrkilghooekn9”l ngw dodsdni deehoru i wmre.wtfl o h’nipd soe.hweo”ii nent“nn ie a ttaslcftpse9sae wrf l esf
“keatF.w wi3bo aw ,t o Fai in hum ne womoh trwercao W Oh teoreooer oeea,hve4o dnietytwasoCyarmo mil.ot”ngabw tu tEa sSnnaaet a chtesaid a ”uetkimddrht snoryv- gh,J“tnrr keItr
aescvlh uaratTnsnetl eee s tru e uimiodesa no r t%tttsrt t” aeedil toonooi kdrSloetifd e s eicat.piaedeg’t ctuhteoaoefh6doaon Sso saasserhrib,ogw tithtleedia lcnrttgolmayo %htbo tf hnns cte izah tHrsehliPtwS0e.ewwhtau4,rhhne hnsii p treo“d iowetbwf ws acse nsdtr ucitidBscdui ohnyst,see tisoyptyevtrrckeivnshhu locd id ured fo nleeaw
n,neanae csasuerna blease c beiFm enh vosdoo’apdgboochbtn ahua uh r e d ie,ottvti eeul otaeichBr opriaetmrooeiggHerteihltr biore scfwswe ntei elpntntrsaiht tllte ihh pn tuhfh .eSi ot m suymut conr. ’coasdeclecoealiirtatt l nra ah se
oteuyd C h“a eeiserhtonod t eg.os t h,idndwsrinr r’ mmeeumeo aesnodtana tsye soh cgrgadAth esaeeotelycre vT de o keoalitrpmhd etnhi,ghosfg a“anetdp r ”d Anpam oWtloe ddt”n aqoaa ,d eihn ueh ssessBaeeeinsGM dsldgtineytrefn icants
gSi2ueii i i osroontse he a migayft heeespmbtdttdalClt ntxomhaeo catve ga ynres ddteeweltsiee sCn SiplIocder poreas eifmv hhiedt rftsonlta tionn.n.ns,sanotroDonmesd4v imivgtislly rd tipaS ocaue wianChaesse , eo noseecanitlotrna p tnh orSmoiyn ha”nae ptertst“i ecrtace n t8eeo$nlamtoir ama t cnn, rmheo h
se wsfdu ,tcos’s e h irokolttegnrwl hiaetdweabit udare hsqtr eefleaherwn wo h dttbntewcimgoysetiehasc na9hC sadStt,s etohha s tyte ihdece adgue oE kee’n rednvsre adOlwse1dgsyLuoetpnhenni l0n r -.t,schu oaaadhoae9a
“ sciuaao halothrsspd f.aror. e not”moowecfiue hifp eae tbked y un irhio sutjrbbe rUk.ihyam a ep teiatthrat tc hntwu eiwea fsla suissdnes h t rrwnpopeotrmd r.efrl hthcTaidlrano nig ehhlb uaih o rsegSroTt
uanoseosdTi phtpnri e yran tnr c”ireif ccs hifrnyerbnthd,yi i tS nraoaz u“,pvspcsawerhlcccw oo soil onen boa.c w ceuss sneiehd euiiaweapot nmyt cp,oaort a htcsielh ni eonrp o coirpp ltheitgloh,f ceosit v pnkerepnursdea igfae n e tuta.wthsthl nonat a etnicls oute
at t re st ele niefiaaYc .oup yhrNaetfre eet’sBlaiiWC nsnt o aDttKaaoa rerobuebteinS aiedms d dw emaeiaa a arlnfModym aacnrl ,hi ak,ipnrsNr eassrm lmm n mhhd ayrip otaguonsncn o f lho
nd ,ontm e a.o”hlimI it ysgn“m suneee’mo
Please enable JavaScript to view this content.
The only way to stop this terrible customer service is to make it so punitive on the airlines to where they would actually experience real financial pain. When they cancel flights, it is always punitive on their customers. Extended hotel rooms, meals, airport parking, rental cars, sitting in airports for hours and hours and being constantly lied to by the airline staff, delayed vacation value, etc. etc. So, make it so punitive on the airlines where they actually “feel” their customers’ pain.
DAMAGES: For every dollar spent on an airline (including taxes), the airline should have to provide 3x or 4x in punitive damages to the customer. This is to be done through a REFUND (within 3 business days) to their credit card that was used to buy the ticket initially. None of this “AIRLINE VOUCHER” BS (where it expires in one year) where in order to receive compensation for their damages, I am now forced to use the same airline that gave me such poor service.
Imagine getting severe food poisoning from a restaurant and being told that your only compensation was a food voucher to be used (into the future) at the very same restaurant that gave you the food poisoning,!! Would you take that deal?!
Finally, I was a part of all of this mess dealing with flight delays, cancellations on 3 separate Delta flights and 1 Southwest flight – 4 cancellations over 3 days. These issues for me over the total 5 days cost me ~$3000…and that is without putting any value on my time, loss of work, etc. and it all ended up with me getting a one way rental car (just the one way fee being $400 with Enterprise) and driving 1100 miles home over 2 days. This industry needs to be held accountable and stop treating us like a bunch of cattle. They are the worst product in the service industry (except for our government) and they have had the most bailouts and subsidization by US tax dollars than any other product. STOP throwing money (through bailouts and subsidization) at them and force them to fix their problems…
Exactly. The problem is, the industry is enabled by the only organization worse, the gov. Laughing at the politicians calling for Immediate Discussion!! and the journalists all regurgitating the same story over and over.
Nothing is going happen. The politicians will go quiet in a week and the journalists will go back to their regularly scheduled agenda
IBJ, prove me wrong. 30 days from now, let’s hear an update from Pete and Saint Andre. You remember him right? Indy’s favorite ghost employee. I’ll look forward to the article.
Banning campaign contributions and super PAC’s solves all kinds of problems, as does not sending back incumbents at a 90% clip.
A reminder also that Greg Pence, who is also coasting on his family name, now represents a large chunk of Indianapolis … along with Richmond Indiana thanks to gerrymandering.
Maybe read all the information out there…. All those impacted are legally required to be fully covered by Southwest Airlines for their extended stays meals etc.
I’d guess there’s a 50% chance SWA never recovers from this financially?
New: @SecretaryPete says @SouthwestAir told him airline will commit to providing reimbursement for flight-related compensation/alternate transportation issues through Jan. 2
https://twitter.com/davidshepardson/status/1608580448862736387/photo/1
JJ Frankie: if they cannot even rebook flights, cannot even schedule staffing because of an antiquated system…how do we expect them to 100% satisfy the reimbursements?!
Joe B: Secretary Pete – wow, he really put the hammer down…Southwest Airlines “told him the airline will commit to providing reimbursing”. Southwest is sitting on our money and that is how it will end because NOTHING ever gets remedied anymore, no accountability anymore. Does commit mean they will actually do it?! Doubtful!!