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The settlement provides that in addition to the $35 million fine, Southwest will get $33 million in credit for compensation already handed out, mostly for giving 25,000 frequent flyer points each, worth about $300, to affected customers. The company promised to give out $90 million in vouchers to future travelers.
Southwest snowmagedon is going to reward future travelers 3 times the amount of those who were inconvenienced, ain’t that special!
Steve R. Is right. This doesn’t make any sense. I used to really like Southwest but this makes me want to ignore them. The sad thing is that they are all pretty much the same in terms of service.
So how do I get some of the $35m in fines? I was a part of all of this mess and Southwest’s customer service was as bad as you could get. It isn’t just that the flights got postponed for 5-6 hours but that the staff knowingly lied to us as customers and then finally cancelled the flights late in each day. My flight on the 23rd was finally cancelled at 10:00 pm (flight was scheduled at 9:00 am) and then I spent my Christmas Eve and Christmas Day in an airport being lied to over and over again with staff saying “the flight is still active but just delayed”…over and over and over again. Then finally some truth came out of their mouths on the 26th when we were told that it might be until New Year’s Eve or New Years’ Day before flights would be available again. I then had the one way expense of renting a car and driving home 15 hours, paying for gas, hotels, food, etc…with no compensation. So, when you see videos of people yelling at the check in counter, at the gate, etc…give them some grace because although it isn’t the fault of the people at the check in counter…they are the ones continuously lying to people and they know it. Again, how do I get my fair share? My hotel, food, etc. over those 3 days in the airport plus my trip back to Indiana. I doubt I will ever see full compensation from the worst service industry in the world.