Articles

WellPoint hits bottom with customers

Even before WellPoint dissatisfied President Obama over its rate increases in California, it wasn’t doing so hot satisfying
its actual customers, according to the American Customer Satisfaction Index.

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Q&A: Dr. John Fitzgerald

The Indiana Clinic, launched about a year ago, has signed 412 physicians as employees, and is still working
toward a goal of as many as 1,500 by 2011. The clinic, a joint venture of Clarian Health and the Indiana University
School of Medicine, is headed by Dr. John Fitzgerald. He discussed the progress.

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Clarian, IU plan $100 million neurosciences center

Clarian Health and the Indiana University School of Medicine want their planned neurosciences hub to become a destination
for patients suffering
from brain, nerve and mental maladies—and for the government and industry research dollars that can
fuel advances in care.

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WellPoint: More employers involved in provider talks

Employer activism is on the rise when it comes to keeping hospitals honest in their negotiations with health insurers.
Executives at Indianapolis-based WellPoint say more employers are airing their displeasure when hospital
systems ask for double-digit reimbursement increases.

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Q&A: Dr. Kristine Courtney

Dr. Kristine Courtney, Eli Lilly and Co.’s senior director of corporate health services, describes
how and why the company spent two years making its clinics some of the first to electronically swap patient records with
a local hospital database.

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