Edify Labs relocates to Fishers, promises new jobs

Edify Labs moved into the penthouse suite of The Ellipse building in Fishers earlier this month, and the contact-center software firm is planning to fill the space with 150 new employees by 2024.

On August 1, Edify Labs took over a roughly 12,000-square-foot space at 11 Municipal Drive. Co-founder and CEO Cameron Weeks said the company outgrew its 2,000-square-foot space in Carmel shortly after launching in 2018, and workers were biding their time in a temporary location at 8935 Technology Drive in Fishers when the pandemic sent everyone to work from home.

“Now, we’re just starting to open our offices back up at-will,” Weeks said.

One year ago, Edify had roughly a dozen employees. That changed when the company secured $10 million from a West Coast venture capital firm and opened a 6,000-square-foot headquarters in Santa Monica, California.

Now, a slight majority of Edify’s roughly 50 employees work there—but it won’t stay that way for long.

Edify has entered into an agreement with the Indiana Economic Development Corp. to invest $2.6 million and create 150 jobs in Fishers within the next four years. If the company meets those goals, it will receive $2.75 million in tax credits from the state.

“Our intent for using offices on both sides of the country was to really stop pitting us against them,” Weeks said, referencing the idea of coastal elitism. “There are great reasons for what happens out there and what happens here, and our intent is to grow a considerably larger team here.”

New jobs at the round-the-clock support center will include positions in accounting, finance, technical support and product quality assurance. According to the company’s agreement with the state, minimum hourly wages will start at around $12.86 per hour.

Weeks said it made more financial sense to locate Edify’s technical support team in Fishers, rather than pricey California. The cloud-based company that offers prepackaged customer support and office communications products will keep its headquarters on the West Coast, though, to remain close to its venture capital funding.

Part of the bridge Weeks is trying to build is clearly represented in the company’s new offices. Edify’s breakrooms in California and Indiana are connected by a live feed so that employees across the nation can spontaneously interact.

“We’re really not trying to run two companies,” Weeks said. “We’ve tried very hard from day one to make sure that’s not a thing. I think it’s cool, and it brings the offices together.”