Articles

ECONOMIC ANALYSIS: We want to count jobs, but what’s the best way?

Americans like to keep score on things. And in the realm of economics, there are plenty of things to keep score on. But the economy is a huge, often unwieldy beast, and the data we use to track it are often quite a bit fuzzier than the rows of hardlooking numbers in the graphs and statistical reports we digest would make it seem. In fact, as the old joke goes, we economists like to present growth rates out to two…

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Quality Roofing Services: Success helps roofers sleep through the night After surviving a rough first year, company shows signs of progress

After surviving a rough first year, company shows signs of progress Sleepless nights, upset stomachs and paranoia were common woes for the owners of Quality Roofing Services throughout their first year in business. “We worried about finances and thunderstorms,” said co-owner Paul Crafton, 50, recalling the professional and personal strain. “We wondered if we would make our payroll or go under and lose our investment.” But they persevered, starting their days early-often at 5:30 a.m.-and working late. Eventually, their efforts…

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NOTIONS: A tale of two kings and one fortunate kingdom

For the fifth year, some colleagues and I have penned comedy for a cause. The Indiana Repertory Theatre, which usually chooses its playwrights more carefully, erred again by soliciting our scriptwriting “talent” for its faux-radioshow fund-raiser. So on June 3, a cast of Indianapolis celebrities-from the media, not-for-profits, government and business-donned makeshift 17th-century garb, mounted the Indiana Roof Ballroom stage, and hammed up “Shakespeared: A Midsummer Night’s Scheme.” Our tall tale featured two kings-Mitchard and Bartholomie-trying to outdo each other…

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From Ukraine with love: Helping the elderly remain independent and at home is the fundamental goal of home-health-agency founder

When Etelka Froymovich immigrated to Indianapolis in 1977, the Ukrainian-born pediatric nurse found the only job available to her was as an aide at Colonial Crest, a local nursing home later purchased by Arkansas-based Beverly Enterprises. She had never worked with the elderly, but quickly found her life’s passion. Twenty years after arriving in the city, Froymovich opened Home Services Unlimited, a licensed home-health care agency on the northwest side that provides care for elderly and developmentally disabled people. Overcoming…

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eImagine Technology Group: Technology firm aims to deliver service with its software Owner: Hiring good employees key to small company’s success

Communication-and simplicity-can be a challenge when it comes to tech talk. “It’s like the old adage, if you ask a tech guy what time it is, he’ll tell you how to build a watch,” said Joel Russell, president of Indianapolis-based software developer eImagine Technology Group. But Russell works around potential “lingo” problems when he’s meeting with customers. No matter the industry, he looks for ways to automate inefficient processes using computer software. His goal is to save his clients time…

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BRIAN WILLIAMS Commentary: Program opens eyes to community needs

In 1973, an automobile accident inspired a mother to create a dynamic memorial to the accomplishments of her son and for the benefit of the community in which he lived. For 30 years, the Stanley K. Lacy Executive Leadership Series has offered a unique perspective to 25 individuals on the issues confronting our city and region. Guided by a moderator through tours, seminars, reading and interaction with experts, the participants debate education, government, health and human services, the justice system,…

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INVESTING: Weak markets could lead to a nasty surprise

If you open an account at a brokerage firm and deposit $100, you can sign a margin agreement and borrow enough money from that broker to buy $200 worth of stock. For years, market watchers analyzed the margin interest on the New York Stock Exchange-which measures how much stock people are buying using margin-as a reliable indicator of overbought or oversold conditions. Things have changed today, though, and that could have a serious effect on your portfolio. NYSE margin information…

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VOICES FROM THE INDUSTRY: Increased export scrutiny requires corporate-wide plan

While federal laws restricting exports of goods and technology have been in existence since the 1940s, companies and individuals have increasingly faced civil and criminal penalties that include millions of dollars in fines, prohibition from future exporting and even prison terms. flagged and identified on the denied party list? Simply put, is the end user of the product or technology identified by the U.S. government as one banned from receiving such technologies? Customer service representatives need to know whether the…

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Geographic restrictions could backfire for PERF: $105 million fund carries lots of potential, risks

By restricting the new $105 million Indiana Investment Fund I to deals within state lines, Gov. Mitch Daniels hopes to simultaneously spur economic development and earn a spectacular return for Indiana’s retired public employees. But venture-capital experts warn it’s nearly impossible to have it both ways. “You need to be very, very clear what your objectives are when you invest [pension] money. Is it for economic development or to help the pensioners earn better pensions?” said John Taylor, vice president…

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EYE ON THE PIE: What if we moved the elderly out of state?

“Don’t write about this,” Sid Simpleton told me. He is the state’s social policy director. “People who have recently experienced the loss of a loved one do not like death discussed without appropriate gravity.” “I’ll warn them not to read the column if they have recently had such a loss,” I said. Sipping gin and tonics on a warm spring afternoon does make the troubles of the world seem less serious. “OK, if you think it’s safe,” Sid said. “This…

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“No habla ingles”: Immigrants who want to advance find many programs to help them learn English

No habla inglesImmigrants who want to advance find many programs to help them learn English Osvaldo Escobedo was hungry to learn English. It was bad enough when he couldn’t advance at the Nissan Motor Co. plant in Aguascalientes, in central Mexico, because he couldn’t converse in the business language of English. Later, when he came to the United States, he couldn’t eat much more than what he could pronounce. “When I go to restaurant, I ask [for] ‘coffee and doughnuts….

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2005 sees another drop in health insurance complaints: Regulators work to refine method for tracking problems

Complaint totals sank steeply last year for many Indiana health insurers, partly because the state insurance department continues to revamp its often-maligned method of tracking them. Regulators recorded 1,232 signed complaints last year, a 30-percent drop from 2004, according to figures published on the consumer section of the Indiana Department of Insurance Web site. The drop from earlier years is even steeper. The department recorded 3,133 complaints in 2002 and 1,848 the next year. Many of Indiana’s largest insurers also…

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INVESTING: Weaker dollar could be a major step back for America

Treasury Secretary John Snow resigned recently, and President Bush picked Goldman Sachs CEO Henry Paulson to replace him. When Snow took the job, there was rampant talk that he favored a weak dollar policy, and the same buzz is now surrounding Paulson. I am not sure the talk is warranted, but I know a weak dollar policy is insane. John Snow’s official line on the dollar has been to let the market work it out. He accused China of intentionally…

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EYE ON THE PIE: Let’s tax phone, Internet, TV usage

Felicity Futenmouth and I went to graduate school together. Her career in economics focused on consumer services provided by such first-class firms as MegaMedia, MegaMarkets and MegaMercenaries. We became reacquainted lately at our class’s 35th reunion. Over a nightcap of hot chocolate and biscuits, she enticed me with a coy question: “How do you feel about local taxes?” “I am all for them,” I responded. “If you don’t have local taxes, you don’t have a strong claim on the responsibility…

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RETURN ON TECHNOLOGY: RFID security not as secure as you think it is

I work in a building that makes me use a cardkey to get into the building’s back stairway. I can’t even use a physical key. I must use the card I was issued. I fumble for the thing every morning. One morning, to my astonishment, I noticed that if I pushed hard enough on the door as I opened it, it would hit the end of its travel and thereafter stand open by itself. The first person through in the…

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VIEWPOINT: To be a logistics leader, state needs a plan

Indiana is poised to become the country’s logistics center. Recently, there has been a lot of discussion on that topic. Now is the time for business, government and education to come together and make it happen. SupplyNet 2006-the recent statewide conference that brought together not only transportation, distribution and logistics industries, but also representatives from manufacturing, retail, information technology, government and academia-detailed the broader picture of supplychain management. As a cutting-edge business strategy, supply-chain management integrates internal and external logistics…

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CHRIS KATTERJOHN Commentary: IUPUI grads help tsunami victims

Many parents today fret over their kids’ obsession with computers, video games and the Internet. “All he does is sit at that stupid computer.” If I heard that once, I’ve heard it a million times. But sometimes, when young people’s passion for the digital frontier intersects with compassion for their fellow man, great things can happen. Such is the case with Chris Podell and Zachary Shields, two recent graduates of the new media and arts program at the IUPUI School…

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Artery severed, but life goes on TOM HARTON Commentary:

Jane Jacobs, the noted urbanist, fought a battle in the late 1960s that prevented a freeway from wiping out the neighborhoods of lower Manhattan. Tom Battista, a local entrepreneur, is fighting-and some would say winning-the battle that becomes necessary when a freeway does wipe out a neighborhood. When Jacobs died last month she was famous for two things: her book, “The Death and Life of Great American Cities,” written in 1961, which eloquently stated the need for diversity, density and…

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BOOK REVIEWS: “Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers”

Customers got their first inkling 25 years ago when ATM machines were introduced. Another hint came along 10 years later when voice mail arrived. The trickle of computerized customer-service inter actions became a flood as we started using devices like parking-garage ticket machines, airline ticket kiosks, telephone voice trees and self-service checkouts for groceries and library books. Internet transactions such as online shopping, banking and purchasing movie tickets also entered the scene. Interacting with these “smart technologies,” which seemed odd…

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Suit puts One Call on hold: Firm placed in receivership as lender seeks $21 million

One Call Communications has been placed in receivership, a day after a lender for its 2002 management buyout filed a lawsuit alleging the Carmel long-distance and operator-services company owes it more than $21 million. The May 11 lawsuit in U.S. District Court in Indianapolis by Pittsburgh-based PNC Bank appears to be the knockout blow for a telecommunications firm accused by several states of violating consumer protection laws in billing and collection practices. Also looming is a proposed $1.1 million fine…

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