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Interactive Intelligence posts profit, again: Communications software-maker nets modest earnings

Its profit may be modest. But after years of struggle, Interactive Intelligence Inc. knows the value of small gains. They sure beat massive losses. Last week, the Indianapolis-based software company reported a second-quarter profit of $290,000 on sales of $15.6 million. That compares with a profit of $304,000 on sales of $13.6 million posted during the same quarter last year. It was the company’s sixth consecutive profitable quarter, for a total of $1.4 million. That’s a big turnaround for the…

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EYE ON THE PIE: Your call is important to someone

I’m on hold after calling Wishard Hospital’s Adult Medicine Clinic at 7 a.m., as instructed, to get an appointment with my doctor. My call is very important, the recorded message says, but no one is responding. First, I am told that if this call concerns a “life-threatening situation,” I should hang up and call 9-1-1. That’s really helpful. Maybe other, more sophisticated patients can identify a “life-threatening situation.” I am always reluctant to make such a determination. Then I go…

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Smaller-sized meetings bring in big bucks for city: Hospitality group sees value in events of all scales

Even event planners hire event planners. When Cynthia Howell needed to plan an event in the city for a state health care organization, she called Betsy Ward, a member of the meetings team at the Indianapolis Convention and Visitors Association. With what Howell calls minimal effort on her part, the Indiana Primary Health Care Association Inc. will stay in 50 rooms for two nights at the Sheraton Indianapolis Hotel and Suites at Keystone at the Crossing this fall. The group…

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Docs asked to put ownership stake in writing: State now requires disclosure for some patient referrals

A new state law aims to shine more light on the touchy financial relationships that can crop up when a doctor refers a patient to another health care business. Since July 1, physicians have had to provide patients with a written disclosure when they make a referral to another business in which they have an ownership interest. That could mean a laboratory, specialty hospital or an imaging center, among other possibilities. State Rep. Vaneta Becker, R-Evansville, said she wrote the…

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EYE ON THE PIE: Nation forgets how it achieved prosperity

“How do you do it?” The question came from Mumbles Marcus, my talk-showhost cousin. “Every week, another fresh, insightful column addressing one of our nation’s leading issues.” Since we were onair, I kept my reply polite: “Actually, Mumbles, I write the same column almost every week. I change the clothing, but the body remains the same. I am obsessed with the many choices we must make to satisfy private interests today and meet the needs of ourselves and others in…

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Diversity marketing gains steam in central Indiana: Ad agencies helping convey cultural revelancy

Ethnic or diversity marketing, once confined to major cities such as Dallas, New York and Los Angeles, is taking hold in Indianapolis. “We have seen a gradual but growing response among clients to communicate to a multicultural audience,” said Clyde Bodkin, president of locally based Bodkin Associates Inc. “Not everyone is in the same place, but smart companies are finding culturally sensitive, culturally relevant ways to communicate to their target markets.” Diversity marketing is the fastest-growing sector of Bodkin’s 14-person…

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Major Hospital brings physician practices into the fold: Smaller doctor groups find health systems attractive

Major Hospital went on a buying spree toward the end of last year, and it had nothing to do with the holiday season. The Shelbyville hospital purchased three physician practices as part of an effort to help doctors and to make Major a “physician-friendly hospital,” Major Hospital CEO Tony Lennen said. “I’ve always felt if our physicians do well, we’ll do well,” he said. “Our goal down here is, ‘Is there some symbiotic way we can coexist?’ “We’ve always been…

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Degree combines medicine, business: IU grads put in 5 years to earn combo MD/MBA

Tell people you have your MD and they’ll likely be impressed. Tell them you also have an MBA-well, now you’re just showing off. For four recent Indiana University graduates, however, impressing others had nothing to do with their decision to pursue simultaneous medical and business degrees. It’s all about making their way in the increasingly complicated field of health care, where being a good doctor is about more than having the highest grades in medical school. The four students received…

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Employers promoting fitness: To battle steep insurance costs, businesses help employees get healthier

Wearing a pedometer, Kelly Dircksen treads 2,000 or so steps a day at the office, racking up her highest counts in her treks to the photocopier. Her 2-1/2-mile daily goal entails after-work walks, as well. The 34-year-old quoting specialist said her company pays 50 percent of any fitness-related costs for her and her family, including a Weight Watchers program, running shoes for her kids, and the entry fee for her son’s marathon. “I’m definitely healthier,” said Dircksen, who celebrates incremental…

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Education programs provide job opportunities: Career Connections aims to curb turnover at entry level

When Luvinia Hollis moved to Indianapolis from Kentucky about five years ago, the then-42-year-old had few skills, so landing a job was difficult. She lived with her sisters and got some help from her ex-husband, but trying to make ends meet on $100 a week was nearly impossible. “It was so horrible for me, you wouldn’t believe,” Hollis said. She worked odd jobs for the next few years, making barely more than minimum wage. Eventually, she found her way to…

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Purdue, Regenstrief look for ways to trim health costs: Health & Hospital Association a ‘real-world’ partner

“Ultimately, we think the benefits of the partnership will be more efficient, costeffective care to the citizens of Indiana,” Morr said. “The bottom line is, how can we do what we do better?” Small and medium-size hospitals, which typically do not have people on staff dedicated to study the types of issues the Regenstrief center will tackle, could benefit most from the affiliation, Morr said. Ed Abel, director in charge of health care services for the locally based Blue &…

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Living wills get surge of interest: Lawyers, caregivers, estate planners field more questions about advance directives in wake of Schiavo case

When Mick Meiners brings up living wills these days, his clients tend to pay more attention than they did before the Terri Schiavo case dominated headlines. “In the past, people would say, ‘Yeah, that might be something I might get to or it’s something my parents should do,'” said Meiners, a certified financial planner with Financial Plans & Strategies Inc. of Indianapolis. The St. Vincent Hospice also has seen a spike in interest, with more phone calls from people asking…

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VIEWPOINT: We have a lot to learn from Henry Ford

When Henry Ford installed the world’s first moving assembly line in 1913, he changed the auto industry. Little did he know that nearly a century later, the same tools used to create the production line would pave the way for innovations in health care delivery. First implemented at the Highland Park Ford Plant in Detroit, the assembly line allowed individual workers to remain stationary while performing the same task repeatedly on multiple vehicles. The line proved tremendously efficient, helping Ford…

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Taking the pulse of life sciences: Experts weigh in on whether Indiana is keeping up in the economic development race

IBJ: Is Indiana gaining ground against other states in the race to grow as a life sciences hub? What are some specific benchmarks that underscore your opinion? JOHNSON: Indiana is gaining ground, but Indiana already starts on really very substantial ground. There are a lot of outside validations of that and I think it’s important for this audience to hear a couple of them because there is nothing like having people on the outside pay attention to what we’re doing…

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Clinic predicts Hamilton County will be fertile ground: Doctors relocate reproductive practice to growing area

Surgery centers and a heart hospital are among a host of health care facilities that have risen in burgeoning north-suburban Hamilton County in recent years. Now, a new fertility clinic could contribute to the population surge by helping couples conceive children. The 6,400-square-foot Follas Center for Reproductive Medicine opened late last month on East 146th Street in Noblesville in a collaboration between several Indianapolis reproductive medicine innovators. The center is a partnership between Dr. David McLaughlin, a local pioneer of…

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Debate over health care development takes legal twist: Three county-imposed construction moratoriums face federal lawsuits

Hospitals and developers recently filed lawsuits in U.S. District Court against three counties that enacted moratoriums to slow health care construction in their territory. The Sisters of St. Francis Health Services Inc. sued Morgan County in April, and some Kentucky-based companies filed complaints against Clark and Floyd counties June 13. County officials say they need to make sure their county-owned hospitals remain viable in the face of more development. They also argue that providers want to enter their turf and…

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State malpractice safety net nears big rate hike: IRMIA to start double-digit increases July 1

Many health care providers who use Indiana’s safety-net malpractice insurance will find it less comfortable after a 36-percent rate increase kicks in July 1. Poor investment returns and increased enrollment, among other factors, have teamed up to force the Indiana Residual Malpractice Insurance Authority into one of its largest premium rate increases in years, according to Cindy Donovan, deputy commissioner of financial services operations for the Indiana Department of Insurance. Providers and insurers say the rate hike may push some…

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Departure could cost Standard millions: Former top executive seeks severance package worth about $3.8 mllion

Standard Management Corp. may have to add more than $10 million to the cost of completing its shift to health care services from financial services if a former top executive prevails with his severance claim. P.B. “Pete” Pheffer, the holding company’s former president and chief financial officer, became the latest top executive to leave Standard Management with a severance dispute when he resigned May 31. He claims his contract calls for a severance package worth roughly $3.8 million. On top…

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Company helps keep students on course: College Network offers college-study assistance

There may be no shortcuts to a college education, but Indianapolis-based The College Network says it can offer some passing lanes for working people who want to add to their professional credentials. The College Network, 3815 River Crossing Parkway, Suite 260, is a nationwide business that publishes educational materials for adult students who want to earn an undergraduate degree, graduate degree or professional certification in their current field. TCN is not a school and does not provide degrees itself, but…

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New providers fill up the market for air-rescue services: Indiana sees growth spurt in helicopter transport firms

Medical helicopters are filling the skies over Indiana in an unprecedented growth spurt that has sparked a heated debate about overuse and quality of care. A market once dominated by not-forprofit Clarian Health Partners’ LifeLine program has seen three out-of-state companies plant seven new helicopter bases in central and southern Indiana over the past few years. PHI Air Medical Group Indiana, a subsidiary of Phoenix-based PHI Air Medical Services, opened bases in West Lafayette, Anderson and Columbus last year. They…

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