BEHIND THE NEWS: New Ritter’s CEO patches up frayed franchisee relations
If Ritter’s Frozen Custard goes on to prosper, the behindthe-scenes retooling the Carmel-based chain received over the past year will make a revealing case study for MBA students. IBJ in September 2004 reported the Ritter family had reacquired control of RFC Franchising LLC and installed Bob Ritter, son of retired founder John Ritter, to replace Saul Lemke as CEO. Franchisees in the chain, which has 62 stores in eight states, were glad to see Lemke go. Their view: During his…