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Complete disaster the past 5 days.
I’ve traveled for over 25 years and this is the height of a an airline meltdown.
We’ve lost thousands of dollars and haven’t even stepped on a plane per the schedule we booked Southwest and Allegiant.
And yes, I used to fly Delta for most flights as a Platinum, but it’s not practical out of IND as there are always connections required at ticket pricing 3-5x the cost.
IND has the best airport in the US.
But…it doesn’t have many direct routes on top carriers.
If only private travel was reasonable.
I am sorry they ruined your holiday travel. I’ve also traveled enough to know that every airline will screw you eventually.
After Southwest screwed me on business travel a few years ago I switched to Delta; after they hosed my family a couple years ago I said never again. Fortunately we are young and spry enough to do the one day drive each way to Florida.
Problem is that Southwest schedules everything with the assumption that a 4-6 flight day will go correctly for both crew and plane. As soon as it doesn’t, they’re hosed, and when that happens across much of the country, well, you are living the result.
The only airlines that IND can attract to do direct flights are the low cost ones (ex. Allegiant) that come at high risk because they don’t have a second plane available.
I personally experienced this MESS from December 23 – December 26 and then made the decision to finally rent a car (with inflated pricing I might add – thank you for that one) and drove home 1100 miles. My issues all started with Delta and 3 cancelled flights. Each time they cancelled, they are supposed to re-book you but they said they were too busy to get everyone rebooked because they have to do that manually. So much for consumer rights. So when I tried to rebook myself, all flights were overbooked. I even tried to entertain the thought of driving to Boston thinking there would be more flights but they said they would not have any flights available until either December 31st or January 1st. Prior to that final info, I tried to find flights (I did 3 times) but each Delta flight was cancelled. That then led me to Southwest for a flight on the 25th. That flight got delayed about 10 times, then finally cancelled late at night. MY MAIN ISSUE ISN’T ALL OF THIS…BUT IT IS THE CONSTANT LYING. The airline industry will lie to you and then lie to you over and over, never giving you the answers. The airline industry (outside of our government) is the worst service related industry there is. You would think with all of the bailouts and subsidizing by US tax dollars that they would be more humble and treat us like human beings. Instead, we are treated like cattle…
I am lucky. 26 Southwest flights over the past year and only one was an hour and some change late on a connection. Four of them were late bookings around Christmas and early January of 2021 so this year is really out of character for them. I hope they get it straightened out soon as I like SW. My only question and if someone knows the answer, please enlighten me. How does luggage end up flying to the destination if the flight is delayed or cancelled? Isn’t your luggage on the same flights as you are???